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~person:"Ahmad, Bilal"
~subject:"Customer service"
~subject:"Dienstleistungsqualität"
~subject:"Leistungsmotivation"
~subject:"United States"
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Customer service
Dienstleistungsqualität
Leistungsmotivation
United States
Beschwerdemanagement
3
Complaint management
3
Salespeople
3
Service quality
3
Service recovery performance
3
Verkaufspersonal
3
Ambidextrous organization
2
B-to-B-Marketing
2
Business-to-business marketing
2
Führungsstil
2
Leadership style
2
Manager trust in salesperson
2
Organisationale Ambidextrie
2
Selling
2
Verkauf
2
Aggressive sales management
1
Ambidextrous leadership
1
Arbeitsverhalten
1
B2B selling
1
Business ethics
1
Confidence
1
Controlling
1
Customer satisfaction
1
Customer-directed OCB
1
Deep acting
1
Ethical leadership
1
Kundenzufriedenheit
1
Leadership
1
Lieferantenmanagement
1
Management control
1
Multilevel analysis
1
Organisatorischer Wandel
1
Organizational change
1
Personalführung
1
Resistance to change
1
Salesforce control system
1
Salesperson polychronicity
1
Service innovation capability
1
Service-sales ambidexterity
1
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Ahmad, Bilal
Rapp, Adam
9
Mallin, Michael L.
8
Ahearne, Michael
6
Hughes, Douglas E.
6
Malshe, Avinash
6
Pullins, Ellen
6
Brown, Tom
5
Evans, Kenneth R.
5
Friend, Scott B.
5
Johnson, Jeff S.
5
Lam, Son K.
5
Yoo, Jaewon
5
Bachrach, Daniel G.
4
Baker, Thomas L.
4
Flaherty, Karen E.
4
Lee, Nick
4
Mengüç, Bülent
4
Plouffe, Christopher R.
4
Udayana, Ida Bagus Nyoman
4
Zablah, Alex R.
4
Agnihotri, Raj
3
Akhtar, Nadeem
3
Arndt, Aaron D.
3
Auh, Seigyoung
3
Babakus, Emin
3
Bande, Belén
3
Barnes, Donald C.
3
Boukis, Achilleas
3
Chaker, Nawar N.
3
Deeter-Schmelz, Dawn R.
3
Delpechitre, Duleep
3
Farida, Naili
3
Fernández-Ferrín, Pilar
3
Fichtel, Sina
3
Futrell, Charles M.
3
Gabler, Colin B.
3
Good, Valerie
3
Jaramillo, Fernando
3
Lambert, Brian
3
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Asia Pacific journal of marketing and logistics
2
Industrial marketing management : the international journal for industrial and high-tech firms
1
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ECONIS (ZBW)
3
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Does polychronicity among sales employees develop B2B service recovery? : a dual assessment through ambidextrous leadership
Ahmad, Bilal
;
Yuan, Jingbo
;
Akhtar, Nadeem
;
Waheed, Abdul
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
11
,
pp. 2785-2807
Persistent link: https://www.econbiz.de/10014430285
Saved in:
2
Does service-sales ambidexterity matter in business-to-business service recovery? : a perspective through salesforce control system
Ahmad, Bilal
;
Liu, Da
;
Akhtar, Nadeem
;
Siddiqi, Umar Iqbal
- In:
Industrial marketing management : the international …
102
(
2022
),
pp. 351-363
Persistent link: https://www.econbiz.de/10013259101
Saved in:
3
Identifying aggressive versus ethical sales supervision in B2B service recovery : a multilevel perspective
Ahmad, Bilal
;
Liu, Da
;
Akhtar, Nadeem
;
Akbar, Muhammad …
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
10
,
pp. 2331-2349
Persistent link: https://www.econbiz.de/10013553003
Saved in:
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