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~person:"Akşin, Zeynep"
~person:"Legros, Benjamin"
~type:"article"
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Search: subject:"Call-centers"
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Akşin, Zeynep
Legros, Benjamin
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11
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5
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International Journal of Production Economics
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Production and operations management : an international journal of the Production and Operations Management Society
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Should we wait before outsourcing? : analysis of a revenue-generating blended contact center
Legros, Benjamin
;
Jouini, Oualid
;
Koole, Ger M.
- In:
Manufacturing & service operations management : M & SOM
23
(
2021
)
5
,
pp. 1118-1138
Persistent link: https://www.econbiz.de/10012653961
Saved in:
2
Flexibility structure and capacity design with human resource considerations
Akşin, Zeynep
;
Çakan, Nesrin
;
Karaesmen, Fikri
; …
- In:
Production and operations management : an international …
24
(
2015
)
7
,
pp. 1086-1100
Persistent link: https://www.econbiz.de/10011309926
Saved in:
3
A flexible architecture for
call
centers
with skill-based routing
Legros, Benjamin
;
Jouini, Oualid
;
Dallery, Yves
- In:
International Journal of Production Economics
159
(
2015
)
C
,
pp. 192-207
We focus on architectures with limited flexibility for multi-skill
call
centers
. The context is that of
call
centers
…
Persistent link: https://www.econbiz.de/10011116423
Saved in:
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