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~person:"Alkire, Linda"
~subject:"Customer satisfaction"
~subject:"Verbraucherverhalten"
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Customer satisfaction
Verbraucherverhalten
Customer service
3
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Kundenzufriedenheit
3
Beziehungsmarketing
2
Consumer behaviour
2
Customer experience
2
Dienstleistungsqualität
2
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Arbeitszufriedenheit
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Artificial intelligence
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Counterfeit
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Customer feedback
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Dienstleistung
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Front-line employee
1
Frontline employee
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Hedonic well-being
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Job satisfaction
1
Künstliche Intelligenz
1
Lebensqualität
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Loyalty
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Positive customer feedback
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Quality of life
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Service design
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Alkire, Linda
Van Vaerenbergh, Yves
9
Gustafsson, Anders
8
Barnes, Donald C.
7
Collier, Joel E.
7
Mattila, Anna S.
7
Pepels, Werner
7
Gouthier, Matthias
6
Sharma, Piyush
6
Shin, Hyunju
6
Dürr, Karoline
5
Gruber, Thorsten
5
Hofbauer, Günter
5
Larivière, Bart
5
McColl-Kennedy, Janet R.
5
Miao, Li
5
Stauss, Bernd
5
Söderlund, Magnus
5
Baker, Melissa A.
4
Dagger, Tracey S.
4
Edvardsson, Bo
4
Gelbrich, Katja
4
Hinterhuber, Hans H.
4
Lunardo, Renaud
4
Medler-Liraz, Hana
4
Sharifi, Seyed Shahin
4
Sirianni, Nancy J.
4
Svensson, Göran
4
Tam, Jackie L. M.
4
Torres, Edwin N.
4
Tronvoll, Bård
4
Walter, Eva Margarete
4
Willcox, Matthew
4
Witell, Lars
4
Beatty, Sharon E.
3
Beier, Udo
3
Bonfanti, Angelo
3
Brady, Michael K.
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Cambra-Fierro, Jesús
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The journal of services marketing
2
Journal of business research : JBR
1
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ECONIS (ZBW)
3
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1
Frontline encounters of the AI kind : an evolved service encounter framework
Robinson, Stacey
;
Orsingher, Chiara
;
Alkire, Linda
;
De …
- In:
Journal of business research : JBR
116
(
2020
),
pp. 366-376
Persistent link: https://www.econbiz.de/10012257622
Saved in:
2
The interplay of customer experience and commitment
Keiningham, Timothy
;
Ball, Joan
;
Benoit, Sabine
;
Bruce, …
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 148-160
Persistent link: https://www.econbiz.de/10011654644
Saved in:
3
When good news is bad news : the negative impact of positive customer feedback on front-line employee well-being
Alkire, Linda
;
Burton, Jamie
;
Gruber, Thorsten
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 599-612
Persistent link: https://www.econbiz.de/10011418374
Saved in:
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