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~person:"Allegretto, Sylvia"
~person:"Lynn, Michael"
~subject:"Customer satisfaction"
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Customer satisfaction
Tipping behaviour
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Trinkgeld
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Gastronomie
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Restaurant industry
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Consumer behaviour
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Konsumentenverhalten
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Dienstleistungsqualität
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Service quality
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Tipping
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consumer behavior
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tipping
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Allegretto, Sylvia
Lynn, Michael
Kwortnik, Robert J.
2
Alexander, Damon
1
Banks, George C.
1
Batchelor, John H.
1
Bilgihan, Anil
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Boone, Christopher
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International journal of hospitality management
2
Management science : journal of the Institute for Operations Research and the Management Sciences
1
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ECONIS (ZBW)
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The effects of tip recommendations on customer tipping, satisfaction, repatronage, and spending
Alexander, Damon
;
Boone, Christopher
;
Lynn, Michael
- In:
Management science : journal of the Institute for …
67
(
2021
)
1
,
pp. 146-165
Persistent link: https://www.econbiz.de/10012435258
Saved in:
2
Tipping policy effects on customer satisfaction : an informative failure to replicate
Lynn, Michael
;
Kwortnik, Robert J.
- In:
International journal of hospitality management
86
(
2020
),
pp. 1-4
Persistent link: https://www.econbiz.de/10012241485
Saved in:
3
The effects of tipping policies on customer satisfaction : a test from the cruise industry
Lynn, Michael
;
Kwortnik, Robert J.
- In:
International journal of hospitality management
51
(
2015
),
pp. 15-18
Persistent link: https://www.econbiz.de/10011413939
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