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~person:"Alotaibi, Meteb Naif"
~person:"Boateng, Henry"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Beziehungsmarketing
2
Consumer behaviour
2
Customer participation
2
Customer satisfaction
2
Konsumentenverhalten
2
Relationship marketing
2
Beschwerdemanagement
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Complaint management
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Customer integration
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Customer participation value
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Customer participation worth
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Dienstleistungsqualität
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Hedonic value
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Kundenintegration
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Positive psychological capital
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Service quality
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Service recovery
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Alotaibi, Meteb Naif
Boateng, Henry
Dong, Beibei
5
Sivakumar, K.
5
Auh, Seigyoung
3
Chen, Sandy C.
3
Raab, Carola
3
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2
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Le Nguyen Hau
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International journal of bank marketing
1
Journal of retailing and consumer services
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ECONIS (ZBW)
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1
Examining the relationship between customer bonding,
customer
participation
, and customer satisfaction
Yi, Ho Taek
;
Yeo, Chankoo
;
Amenuvor, Fortune Edem
; …
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012648843
Saved in:
2
Is
customer
participation
always good in service recovery? : the moderating role of customers' positive psychological capital
Alotaibi, Meteb Naif
;
Chaouali, Walid
;
Hammami, Samiha …
- In:
International journal of bank marketing
41
(
2023
)
3
,
pp. 457-484
Persistent link: https://www.econbiz.de/10014267032
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