//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Ammann, Paul"
~person:"Cheung, Fung Yi Millissa"
~person:"Sousa, Rui"
~subject:"Dienstleistungsmanagement"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Kundenbetreuung"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Dienstleistungsmanagement
Customer service
8
Kundenservice
8
Beziehungsmarketing
6
Dienstleistungsqualität
6
Relationship marketing
6
Service quality
6
Consumer behaviour
5
Customer satisfaction
5
Konsumentenverhalten
5
Kundenzufriedenheit
5
Service management
5
Dienstleistung
3
Services
3
Beschwerdemanagement
2
Complaint management
2
Customer integration
2
Customer retention
2
Customer value
2
Dienstleistungssektor
2
Kundenbindung
2
Kundenintegration
2
Kundenwert
2
Service industry
2
Business model
1
Consumer marketing
1
Core encounter
1
Customer Behavior
1
Customer behaviour
1
Customer co-creation of service recovery
1
Customer involvement
1
Customer-dominant logic
1
Distribution channel
1
Engagement
1
Ethiopia
1
Geschäftsmodell
1
Industrie
1
Manufacturing industries
1
Measurement
1
Messung
1
more ...
less ...
Online availability
All
Undetermined
2
Type of publication
All
Article
5
Type of publication (narrower categories)
All
Article in journal
4
Aufsatz in Zeitschrift
4
Aufsatz im Buch
1
Book section
1
Language
All
English
4
German
1
Author
All
Ammann, Paul
Cheung, Fung Yi Millissa
Sousa, Rui
Bruhn, Manfred
3
Luczak, Holger
3
Chase, Richard B.
2
Dorne, Raphael
2
Lamnek, Uwe
2
Lesaint, David
2
Musmacher, Matias
2
Owusu, Gilbert
2
Pugh, S. Douglas
2
Scheidweiler, Ingo
2
Stauss, Bernd
2
Subramony, Mahesh
2
To, Wai Ming
2
Ukko, Juhani
2
Wildemann, Horst
2
Aflaki, Sam
1
Akaka, Melissa Archpru
1
Al-Ababneh, Mukhles M.
1
Al-Badarneh, Mohammad B.
1
Al-Sabi, Samer M.
1
Allen, Alexis M.
1
Amorim, Marlene
1
Anaya, Gerardo Joel
1
Angeles Pérez, M.
1
Antony, Jiju
1
Bacile, Todd J.
1
Bai, Billy
1
Balachandran, S.
1
Bitran, Gabriel R.
1
Bizjak, Boštjan
1
Bolumole, Yemisi A.
1
Bommer, Michael-Maria
1
Bone, Sterling
1
Bonfanti, Angelo
1
Bonner, Bryan L.
1
Boon-Cheong Chew
1
Bowen, David E.
1
more ...
less ...
Published in...
All
Management decision : MD
2
Decision sciences : DS
1
Grundlagen des After Sales Marketing
1
Journal of business research : JBR
1
Source
All
ECONIS (ZBW)
5
Showing
1
-
5
of
5
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Service encounters, experiences and the customer journey : defining the field and a call to expand our lens
Voorhees, Clay M.
;
Fombelle, Paul W.
;
Gregoire, Yany
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 269-280
Persistent link: https://www.econbiz.de/10011745316
Saved in:
2
A customer-dominant logic on service recovery and customer satisfaction
Cheung, Fung Yi Millissa
;
To, Wai Ming
- In:
Management decision : MD
54
(
2016
)
10
,
pp. 2524-2543
Persistent link: https://www.econbiz.de/10011579689
Saved in:
3
Customer use of virtual channels in multichannel services : does type of activity matter?
Sousa, Rui
;
Amorim, Marlene
;
Rabinovich, Elliot
; …
- In:
Decision sciences : DS
46
(
2015
)
3
,
pp. 623-657
Persistent link: https://www.econbiz.de/10011476317
Saved in:
4
Do task- and relation-oriented customers co-create a better quality of service? : an empirical study of customer-dominant logic
Cheung, Fung Yi Millissa
;
To, Wai Ming
- In:
Management decision : MD
53
(
2015
)
1
,
pp. 179-197
Persistent link: https://www.econbiz.de/10010520362
Saved in:
5
Industrielles Dienstleistungsmanagement
Ammann, Paul
;
Rodel, Eugen
-
2014
Persistent link: https://www.econbiz.de/10010457860
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->