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~person:"Amorim, Marlene"
~type_genre:"Conference paper"
~type_genre:"Festschrift"
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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A typology of customer-to-customer interaction and its implications for excellence in service provision
Sá, Patrícia Moura
;
Amorim, Marlene
- In:
Total quality management & business excellence : an …
28
(
2017
)
10
,
pp. 1183-1193
Persistent link: https://www.econbiz.de/10011778140
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