A typology of customer-to-customer interaction and its implications for excellence in service provision
Patrícia Moura e Sá and Marlene Amorim
| Year of publication: |
September 2017
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| Authors: | Sá, Patrícia Moura ; Amorim, Marlene |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 28.2017, 10, p. 1183-1193
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| Subject: | customer-to-customer interaction | typology | service excellence | quality | value creation | control | Dienstleistungsqualität | Service quality | Dienstleistungsmarketing | Services marketing | Betriebliche Wertschöpfung | Value creation | Beziehungsmarketing | Relationship marketing | Dienstleistungsmanagement | Service management | Kundenintegration | Customer integration | Qualitätsmanagement | Quality management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Konferenzbeitrag ; Conference paper ; Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/14783363.2017.1309121 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011778140