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~person:"Anh Chi Phan"
~person:"Smith, Alan D."
~subject:"Krankenhaus"
~subject:"United States"
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Search: subject:"Qualitätsmanagement"
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Krankenhaus
United States
Quality management
19
Qualitätsmanagement
19
USA
8
Industrie
6
Manufacturing industries
6
Beziehungsmarketing
4
Japan
4
Relationship marketing
4
Deutschland
3
Dienstleistungsqualität
3
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3
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3
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Lieferantenmanagement
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Service quality
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2003-2004
2
Competitive strategy
2
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2
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2
Empirical method
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2
Hospital
2
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2
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2
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2
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Wettbewerbsstrategie
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Anh Chi Phan
Smith, Alan D.
McFadden, Kathleen L.
12
Gowen, Charles, III.
9
Vinyard, John
7
Antony, Jiju
6
Dietrich, Martin
6
Fredendall, Lawrence D.
6
Furterer, Sandra L.
6
Bhat, Shreeranga
5
Cudney, Elizabeth A.
5
Hellmann, Wolfgang
5
Johnson, Dana M.
5
Siciliani, Luigi
5
Tucker, Anita L.
5
Tuominen, Kari
5
Chakravorty, Satya S.
4
Edgeman, Rick
4
Etienne, Michèle
4
Evans, James R.
4
Gijo, E. V.
4
Gorschlüter, Petra
4
Graban, Mark
4
Helmig, Bernd
4
Lee, Jung Young
4
Löber, Nils
4
Matsui, Yoshiki
4
McAlearney, Ann Scheck
4
Offermanns, Guido
4
Prybutok, Victor R.
4
Roy, Mitrendu Narayan
4
Russell, Roberta S.
4
Saha, Siddhartha Sankar
4
Schmutte, Andre M.
4
Sweis, Rateb J.
4
Wagner, Karin
4
Zu, Xingxing
4
Abowd, John M.
3
Akdere, Mesut
3
Al-Hakim, Latif
3
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International journal of productivity and quality management : IJPQM
2
Health marketing quarterly
1
International journal of procurement management
1
International journal of services and operations management
1
International journal of services and standards
1
Management research review
1
Operations management research : OMR ; advancing practice through theory
1
Services marketing quarterly
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ECONIS (ZBW)
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1
Quality and technology-based management initiatives within a hospital environment : benchmarking case study
Smith, Alan D.
- In:
International journal of procurement management
6
(
2013
)
6
,
pp. 621-648
Persistent link: https://www.econbiz.de/10010481405
Saved in:
2
Supply chain quality management practices and performance : an empirical study
Zeng, Jing
;
Anh Chi Phan
;
Matsui, Yoshiki
- In:
Operations management research : OMR ; advancing …
6
(
2013
)
1/2
,
pp. 19-31
Persistent link: https://www.econbiz.de/10009761472
Saved in:
3
Strategic leveraging total quality and CRM initiatives : case study of service-orientated firms
Smith, Alan D.
- In:
Services marketing quarterly
32
(
2011
)
1
,
pp. 1-16
Persistent link: https://www.econbiz.de/10008902033
Saved in:
4
Relationship between quality management information and operational performance : international perspective
Anh Chi Phan
;
Matsui, Yoshiki
- In:
Management research review
34
(
2011
)
5
,
pp. 519-534
Persistent link: https://www.econbiz.de/10009246942
Saved in:
5
Service operations management : case studies of architectural firms' commitment to quality assurance
Smith, Alan D.
;
Offodile, O. Felix
- In:
International journal of services and operations management
9
(
2011
)
2
,
pp. 141-161
Persistent link: https://www.econbiz.de/10009270128
Saved in:
6
Contribution of quality management and just-in-time production practices to manufacturing performance
Anh Chi Phan
;
Matsui, Yoshiki
- In:
International journal of productivity and quality …
6
(
2010
)
1
,
pp. 23-47
Persistent link: https://www.econbiz.de/10003991558
Saved in:
7
Effect of quality management on competitive performance in manufacturing companies : international perspective
Anh Chi Phan
;
Matsui, Yoshiki
- In:
International journal of productivity and quality …
4
(
2009
)
2
,
pp. 153-177
Persistent link: https://www.econbiz.de/10003821779
Saved in:
8
Automatic identification and voice-recognition technologies for quality improvement : case studies of Pittsburgh-area service firms
Smith, Alan D.
- In:
International journal of services and standards
4
(
2008
)
3
,
pp. 284-302
Persistent link: https://www.econbiz.de/10003741733
Saved in:
9
Data collection automation and total quality management : case studies in the health-service industry
Smith, Alan D.
;
Offodile, O. Felix
- In:
Health marketing quarterly
25
(
2007/08
)
3
,
pp. 217-240
Persistent link: https://www.econbiz.de/10003764352
Saved in:
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