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~person:"Ashforth, Blake E."
~person:"Prentice, Catherine"
~subject:"Electronic Commerce"
~subject:"Emotion"
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Electronic Commerce
Emotion
Customer service
7
Kundenservice
7
Emotional intelligence
5
Intelligence
5
Intelligenz
5
Dienstleistungsqualität
4
Service quality
4
Consumer behaviour
3
Konsumentenverhalten
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Arbeitspsychologie
2
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Hotel industry
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Hotellerie
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Service encounter
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customer service
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Arbeitskräfte
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Casino
1
Casinos
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Consumer behaviours
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1
Frontline employees
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Gambling
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Glücksspiel
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Hotels
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Ashforth, Blake E.
Prentice, Catherine
Bliemel, Friedhelm
5
Medler-Liraz, Hana
5
Gremler, Dwayne D.
4
Groth, Markus
4
Miao, Li
4
Agatz, Niels
3
Barnes, Donald C.
3
Bijmolt, Tammo H. A.
3
Delcourt, Cécile
3
Fassott, Georg
3
Folse, Judith Anne Garretson
3
Gijsenberg, Maarten J.
3
Kumar, Anuj
3
Lohmann, Katja
3
Muther, Andreas
3
Seger-Guttmann, Tali
3
Shi, Junqi
3
Telang, Rahul
3
Theobald, Axel
3
Wang, Mo
3
Zanger, Cornelia
3
Baker, Thomas L.
2
Black, William C.
2
Chaker, Nawar N.
2
Cheshin, Arik
2
Collier, Joel E.
2
Deges, Frank
2
Dieck, M. Claudia tom
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Diefendorff, James M.
2
Etzion, Hila
2
Fernández-Amaya, Lucía
2
Fleischmann, Moritz
2
Gabriel, Allison S.
2
Garcés-Conejos Blitvich, Pilar
2
Gong, Taeshik
2
Gouthier, Matthias
2
Gustafsson, Anders
2
Han, Elizabeth
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Journal of retailing and consumer services
4
Journal of hospitality marketing & management
1
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
1
Research companion to emotion in organizations
1
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1
The role of memorable experience and emotional intelligence in senior customer loyalty to geriatric hotels
Prentice, Catherine
;
Dominique-Ferreira, Sergio
; …
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013209511
Saved in:
2
Emotional intelligence or artificial intelligence : an employee perspective
Prentice, Catherine
;
Lopes, Sergio Dominique
;
Wang, Xuequn
- In:
Journal of hospitality marketing & management
29
(
2020
)
4
,
pp. 377-403
Persistent link: https://www.econbiz.de/10012256141
Saved in:
3
Engaging and retaining customers with AI and employee service
Prentice, Catherine
;
Nguyen Tuyet-Mai
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012390002
Saved in:
4
Managing service encounters with emotional intelligence
Prentice, Catherine
- In:
Journal of retailing and consumer services
51
(
2019
),
pp. 344-351
Persistent link: https://www.econbiz.de/10012115151
Saved in:
5
Leveraging employee emotional intelligence in casino profitability
Prentice, Catherine
- In:
Journal of retailing and consumer services
33
(
2016
),
pp. 127-134
Persistent link: https://www.econbiz.de/10011598711
Saved in:
6
The bright side of emotional labor
Humphrey, Ronald H.
;
Ashforth, Blake E.
;
Diefendorff, …
- In:
Journal of organizational behavior : OB ; the internat. …
36
(
2015
)
6
,
pp. 749-769
Persistent link: https://www.econbiz.de/10011448359
Saved in:
7
Doing emotion in service encounters : service agents' perceptions of emotional labor and emotional contagion
Ashforth, Blake E.
;
Tomiuk, Marc A.
;
Kulik, Carol T.
- In:
Research companion to emotion in organizations
,
(pp. 335-348)
.
2008
Persistent link: https://www.econbiz.de/10003761718
Saved in:
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