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~person:"Ashkanasy, Neal M."
~person:"Kosse, Fabian"
~person:"Prentice, Catherine"
~subject:"Artificial intelligence"
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Artificial intelligence
Intelligence
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Intelligenz
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Emotion
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Ashkanasy, Neal M.
Kosse, Fabian
Prentice, Catherine
Huang, Ming-Hui
4
Rust, Roland T.
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Shi, Yuhui
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Agarwal, Shiv Kumar
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Journal of hospitality marketing & management
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Journal of retailing and consumer services
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ECONIS (ZBW)
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Addressing service profit chain with artificial and emotional intelligence
He, Wei
;
Prentice, Catherine
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 730-756
Persistent link: https://www.econbiz.de/10013327889
Saved in:
2
Emotional intelligence or artificial intelligence : an employee perspective
Prentice, Catherine
;
Lopes, Sergio Dominique
;
Wang, Xuequn
- In:
Journal of hospitality marketing & management
29
(
2020
)
4
,
pp. 377-403
Persistent link: https://www.econbiz.de/10012256141
Saved in:
3
Engaging and retaining customers with AI and employee service
Prentice, Catherine
;
Nguyen Tuyet-Mai
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012390002
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