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~person:"Béal, Mathieu"
~person:"Sharifi, Seyed Shahin"
~person:"Van Vaerenbergh, Yves"
~subject:"Beschwerdemanagement"
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Search: subject_exact:"Technischer Kundendienst"
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Beschwerdemanagement
Customer satisfaction
14
Customer service
14
Dienstleistungsqualität
14
Kundenservice
14
Kundenzufriedenheit
14
Service quality
14
Complaint management
12
Beziehungsmarketing
10
Relationship marketing
10
Service recovery
8
Consumer behaviour
4
Konsumentenverhalten
4
Service failure
4
service failure
3
service recovery
3
Co-creation
2
Customer integration
2
Ethiopia
2
Kundenintegration
2
Language
2
Leistungsmotivation
2
Meta-Analyse
2
Meta-analysis
2
Mobile communications
2
Mobilkommunikation
2
Observers
2
Satisfaction
2
Sprache
2
Work motivation
2
Äthiopien
2
Anger
1
Arbeitszufriedenheit
1
Brand equity
1
Brand image
1
Brand management
1
Cognition
1
Communication
1
Cross-buying
1
Cultural identity
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Béal, Mathieu
Sharifi, Seyed Shahin
Van Vaerenbergh, Yves
Gelbrich, Katja
6
Stauss, Bernd
6
Mattila, Anna S.
5
Halperin, Basil
4
Ho, Benjamin
4
List, John A.
4
MacQuilken, Lisa
4
Muir, Ian
4
Seidel, Wolfgang
4
Shin, Hyunju
4
Tsarenko, Yelena
4
Baker, Melissa A.
3
Casidy, Riza
3
Edvardsson, Bo
3
Gruber, Thorsten
3
Grégoire, Yany
3
Gäthke, Jana
3
Larivière, Bart
3
Roschk, Holger
3
Tronvoll, Bård
3
Xu, Yingzi
3
Abosag, Ibrahim
2
Anwar, Sohail
2
Azab, Carol
2
Berbel-Pineda, Juan M.
2
Bernt, Dana
2
Bijmolt, Tammo H. A.
2
Boshoff, Christo
2
Breazeale, Michael
2
Cambra-Fierro, Jesús
2
Campbell, Colin L.
2
Chen, Jing
2
Costers, Annelies
2
Cui, Jinsheng
2
Cusin, Julien
2
Daskin, Mustafa
2
Ding Hooi Ting
2
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Journal of business research : JBR
3
Managing service quality : MSQ ; an international journal
2
Marketing letters : a journal of research in marketing
2
International journal of electronic commerce : IJEC
1
International journal of hospitality management
1
Journal of hospitality marketing & management
1
Journal of service research : JSR
1
Service business
1
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ECONIS (ZBW)
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1
Is service recovery of equal importance for private vs public complainers?
Béal, Mathieu
;
Suri, Anshu
;
Nguyen, Nguyen
;
Grégoire, Yany
- In:
Journal of business research : JBR
153
(
2022
),
pp. 392-400
Persistent link: https://www.econbiz.de/10013534061
Saved in:
2
When more pain is better : role of need for uniqueness in service evaluations of observable service recovery
Sharifi, Seyed Shahin
- In:
International journal of hospitality management
85
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012241354
Saved in:
3
How to boost frontline employee service recovery performance : the role of cultural intelligence
Costers, Annelies
;
Van Vaerenbergh, Yves
;
Van den …
- In:
Service business
13
(
2019
)
3
,
pp. 581-602
Persistent link: https://www.econbiz.de/10012124374
Saved in:
4
The effects of relationship length on customer profitability after a service recovery
Béal, Mathieu
;
Sabadie, William
;
Grégoire, Yany
- In:
Marketing letters : a journal of research in marketing
30
(
2019
)
3/4
,
pp. 293-305
Persistent link: https://www.econbiz.de/10012144812
Saved in:
5
The effects of apologies for service failures in the global online retail
Sengupta, Sanchayan
;
Ray, Daniel
;
Trendel, Olivier
;
Van …
- In:
International journal of electronic commerce : IJEC
22
(
2018
)
3
,
pp. 419-445
Persistent link: https://www.econbiz.de/10011884544
Saved in:
6
Customer participation in service recovery : a meta-analysis
Van Vaerenbergh, Yves
;
Hazée, Simon
;
Costers, Annelies
- In:
Marketing letters : a journal of research in marketing
29
(
2018
)
4
,
pp. 465-483
Persistent link: https://www.econbiz.de/10011964332
Saved in:
7
Co-creating service recovery after service failure : the role of brand equity
Hazée, Simon
;
Van Vaerenbergh, Yves
;
Armirotto, Vincent
- In:
Journal of business research : JBR
74
(
2017
),
pp. 101-109
Persistent link: https://www.econbiz.de/10011675409
Saved in:
8
The impact of service failure and recovery on target and observing customers : a comparative study
Sharifi, Seyed Shahin
;
Palmeira, Mauricio
;
Ma, Junzhao
; …
- In:
Journal of hospitality marketing & management
26
(
2017
)
8
,
pp. 889-910
Persistent link: https://www.econbiz.de/10011784161
Saved in:
9
Discount reference moderates customers' reactions to discount frames after online service failure
Sharifi, Seyed Shahin
;
Aghazadeh, Hashem
- In:
Journal of business research : JBR
69
(
2016
)
10
,
pp. 4074-4080
Persistent link: https://www.econbiz.de/10011553910
Saved in:
10
A meta-analysis of relationships linking service failure attributions to customer outcomes
Van Vaerenbergh, Yves
;
Orsingher, Chiara
;
Vermeir, Iris
; …
- In:
Journal of service research : JSR
17
(
2014
)
4
,
pp. 381-398
Persistent link: https://www.econbiz.de/10010432171
Saved in:
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