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~person:"Büttgen, Marion"
~subject:"Customer service"
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Customer service
Beziehungsmarketing
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Büttgen, Marion
Stauss, Bernd
10
Hinterhuber, Hans H.
8
Barnes, Donald C.
7
Helmke, Stefan
7
Beatty, Sharon E.
6
Gustafsson, Anders
6
Van Vaerenbergh, Yves
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Walsh, Gianfranco
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Collier, Joel E.
5
Lucas, Robert W.
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Baker, Melissa A.
4
Bruhn, Manfred
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Dagger, Tracey S.
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Dangelmaier, Wilhelm
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Georgiev, Marin
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Larivière, Bart
4
Mattila, Anna S.
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Matzler, Kurt
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Piccoli, Gabriele
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Seidel, Wolfgang
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Shin, Hyunju
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Sirianni, Nancy J.
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Terziev, Venelin
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Angerer, Thomas
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Bell, Chip R.
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Cheung, Fung Yi Millissa
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Chiguvi, Douglas
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Coenen, Christian
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Edvardsson, Bo
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Frei, Frances X.
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Psychology & marketing
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The journal of services marketing
1
Three essays on success factors of digital and non-digital services
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ECONIS (ZBW)
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How can customers cope with cognitive demands of professional services? : the role of employee coping support
Garbas, Janina
;
Blaurock, Marah
;
Büttgen, Marion
; …
- In:
Psychology & marketing
40
(
2023
)
5
,
pp. 867-887
Persistent link: https://www.econbiz.de/10014290866
Saved in:
2
An imitation game : supervisors’ influence on customer sweethearting
Ertz, Elias
;
Becker, Laura
;
Büttgen, Marion
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 432-444
Persistent link: https://www.econbiz.de/10013407512
Saved in:
3
The influence of customer characteristics on frontline employees’ customer need knowledge
Hüttel, Björn Armin
;
Schumann, Jan Hendrik
;
Büttgen, …
- In:
Three essays on success factors of digital and …
,
(pp. 116-155)
.
2017
Persistent link: https://www.econbiz.de/10011894444
Saved in:
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