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~person:"Babakus, Emin"
~person:"Groth, Markus"
~subject:"Emotion"
~subject:"Salespeople"
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Emotion
Salespeople
Customer service
8
Kundenservice
8
Consumer behaviour
4
Dienstleistungsqualität
4
Konsumentenverhalten
4
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4
Beziehungsmarketing
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Babakus, Emin
Groth, Markus
Barnes, Donald C.
5
Gremler, Dwayne D.
5
Medler-Liraz, Hana
5
Miao, Li
5
Prentice, Catherine
5
Shi, Junqi
4
Wang, Mo
4
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3
Chaker, Nawar N.
3
Collier, Joel E.
3
Delcourt, Cécile
3
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3
Gierl, Heribert
3
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3
Lohmann, Katja
3
Seger-Guttmann, Tali
3
Svensson, Göran
3
Wang, Chen-Ya
3
Yoo, Jaewon
3
Zablah, Alex R.
3
Zanger, Cornelia
3
Ashforth, Blake E.
2
Bagozzi, Richard P.
2
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2
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Academy of Management journal : AMJ
1
Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work
1
European journal of marketing : EJM
1
Journal of service management
1
Personnel psychology : a journal of applied research
1
The service industries journal
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ECONIS (ZBW)
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1
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
2
Effects of frontline employee role overload on customer responses and sales performance : moderator and mediators
Jha, Subhash
;
Balaji, M. S.
;
Yavas, Ugur
;
Babakus, Emin
- In:
European journal of marketing : EJM
51
(
2017
)
2
,
pp. 282-303
Persistent link: https://www.econbiz.de/10011661678
Saved in:
3
Feeling bad and doing good : the effect of customer mistreatment on service employee's daily display of helping behaviors
Yue, Yumeng
;
Wang, Karyn L.
;
Groth, Markus
- In:
Personnel psychology : a journal of applied research
70
(
2017
)
4
,
pp. 769-808
Persistent link: https://www.econbiz.de/10011781540
Saved in:
4
The customer experience of emotional labor
Groth, Markus
;
Hennig-Thurau, Thorsten
;
Wang, Karyn L.
- In:
Emotional labor in the 21st century : diverse …
,
(pp. 127-151)
.
2013
Persistent link: https://www.econbiz.de/10009661154
Saved in:
5
Customer orientation as a buffer against job burnout
Babakus, Emin
;
Yavas, Ugur
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 5-16
Persistent link: https://www.econbiz.de/10009427718
Saved in:
6
Customer reactions to emotional labor : the roles of employee acting strategies and customer detection accuracy
Groth, Markus
;
Hennig-Thurau, Thorsten
;
Walsh, Gianfranco
- In:
Academy of Management journal : AMJ
52
(
2009
)
5
,
pp. 958-974
Persistent link: https://www.econbiz.de/10003906453
Saved in:
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