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~person:"Backhaus, Klaus"
~person:"Valk, Wendy van der"
~subject:"Business process management"
~subject:"Business services"
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Search: subject_exact:"Industrielle Dienstleistung"
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Business process management
Business services
Unternehmensdienstleistung
11
Bundling strategy
7
Leistungsbündel
7
Lieferantenmanagement
7
Supplier relationship management
7
B-to-B-Marketing
5
Business-to-business marketing
5
Beschaffung
4
Deutschland
4
Germany
4
Investitionsgütermarketing
4
Outsourcing
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Procurement
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Dienstleistungssektor
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Unternehmensbezogene Dienstleistung
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Verbundangebot
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Wirtschaftlichkeit
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Agency theory
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Beziehungsmarketing
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Computer-assisted marketing
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Consumer behaviour
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Customer satisfaction
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Customer service
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IT-gestütztes Marketing
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Konsumentenverhalten
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Kundenzufriedenheit
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Prinzipal-Agent-Theorie
2
Prozessmanagement
2
Relationship marketing
2
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2
Willingness to pay
2
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Backhaus, Klaus
Valk, Wendy van der
Kaiser, Ulrich
34
Vogel, Alexander
29
Görg, Holger
28
Doloreux, David
26
Raff, Horst
21
Wagner, Joachim
21
Shearmur, Richard G.
19
Muller, Emmanuel
17
Tarr, David G.
16
Kohtamäki, Marko
15
Parida, Vinit
15
Gebauer, Heiko
14
Koch, Andreas
14
Kox, Henk L. M.
14
Markusen, James R.
14
Stahlecker, Thomas
14
Krcmar, Helmut
13
Léo, Pierre-Yves
13
Miles, Ian D.
13
Zenker, Andrea
13
Baines, Tim
12
Burr, Wolfgang
12
Böhmann, Tilo
12
Herrmann, Thomas
12
Keuper, Frank
12
Philippe, Jean
12
Rubalcaba-Bermejo, Luis
12
Miozzo, Marcela
11
Werr, Andreas
11
Debaere, Peter
10
Gallouj, Fai͏̈z
10
Kaiser, Stephan
10
Kelle, Markus
10
Kowalkowski, Christian
10
Bigdeli, Ali Ziaee
9
Daniels, Peter W.
9
Glahn, Carsten von
9
Kikuchi, Tōru
9
Koschatzky, Knut
9
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Journal of purchasing and supply management
5
Industrial marketing management : the international journal for industrial and high-tech firms
2
Innovation Driven Marketing : vom Trend zur innovativen Marketinglösung
1
Procuring complex performance : studies of innovation in product-service management
1
Relationship Marketing : Standortbestimmung und Perspektiven ; mit 13 Tabellen
1
The journal of services marketing
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
12
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1
Purchasing pension advisory services in Sweden : an interpretive investigation into service conceptions and supplier selection
Bolander, Pernilla
;
Werr, Andreas
;
Valk, Wendy van der
- In:
Industrial marketing management : the international …
71
(
2018
),
pp. 108-122
Persistent link: https://www.econbiz.de/10011871421
Saved in:
2
Towards a managerially useful approach to classifying services
Valk, Wendy van der
;
Axelsson, Björn
- In:
Journal of purchasing and supply management
21
(
2015
)
2
,
pp. 113-124
Persistent link: https://www.econbiz.de/10011299118
Saved in:
3
Controlling outsourced service delivery : managing service quality in business service triads
Iwaarden, Jos van
;
Valk, Wendy van der
- In:
Total quality management & business excellence : an …
24
(
2013
)
9
,
pp. 1046-1061
Persistent link: https://www.econbiz.de/10009793758
Saved in:
4
Buyer-supplier interaction in business-to-business services : a typology test using case research
Valk, Wendy van der
;
Wynstra, Finn
- In:
Journal of purchasing and supply management
18
(
2012
)
3
,
pp. 137-147
Persistent link: https://www.econbiz.de/10009697241
Saved in:
5
Lessons in procuring complex services
Valk, Wendy van der
;
Wynstra, Finn
- In:
Procuring complex performance : studies of innovation …
,
(pp. 217-231)
.
2011
Persistent link: https://www.econbiz.de/10008661537
Saved in:
6
Monitoring in service triads consisting of buyers, subcontractors and end customers
Valk, Wendy van der
;
Iwaarden, Jos van
- In:
Journal of purchasing and supply management
17
(
2011
)
3
,
pp. 198-206
Persistent link: https://www.econbiz.de/10009296276
Saved in:
7
An Agency Theory perspective on the purchase of marketing services
Tate, Wendy L.
;
Ellram, Lisa M.
;
Bals, Lydia
;
Hartmann, Evi
- In:
Industrial marketing management : the international …
39
(
2010
)
5
,
pp. 806-819
Persistent link: https://www.econbiz.de/10008737503
Saved in:
8
Buying business services : towards a structured service purchasing process
Valk, Wendy van der
;
Rozemeijer, Frank
- In:
The journal of services marketing
23
(
2009
)
1
,
pp. 3-10
Persistent link: https://www.econbiz.de/10009525778
Saved in:
9
Securing customer satisfaction through component service specifications : purchasing maintenance services for social rented housing
Mossel, Henk-Jan van
;
Valk, Wendy van der
- In:
Journal of purchasing and supply management
14
(
2008
)
4
,
pp. 241-252
Persistent link: https://www.econbiz.de/10003794807
Saved in:
10
Managing the performance of outsourced customer contact centers
Tate, Wendy L.
;
Valk, Wendy van der
- In:
Journal of purchasing and supply management
14
(
2008
)
3
,
pp. 160-169
Persistent link: https://www.econbiz.de/10003766253
Saved in:
1
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