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~person:"Bakshi, Shuchita"
~person:"Binsardi, Ben"
~person:"Kolos, Krisztina"
~subject:"Service quality"
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Service quality
Consumer behaviour
4
Dienstleistungsqualität
4
Konsumentenverhalten
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Switching behaviour
4
Wechselverhalten
4
Beziehungsmarketing
3
Customer satisfaction
3
Kundenzufriedenheit
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Relationship marketing
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Heckman sample selection
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Switching cost
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Telecommunications
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switching cost
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Push-pull-mooring theory
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Service elimination
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Service industry
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Status quo
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Switching behavior
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Telecommunication services
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brand image
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churn
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customer retention
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perceived value and customer satisfaction
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Bakshi, Shuchita
Binsardi, Ben
Kolos, Krisztina
Marimuthu, Malliga
3
Chebat, Jean-Charles
2
Chuah, Stephanie Hui-wen
2
Chuang, Yi-Fei
2
Edward, Manoj
2
Eilifsen, Aasmund
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El-Manstrly, Dahlia
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Knivsflå, Kjell Henry
2
Somosi, Agnes
2
Stan, Valentina
2
Stiassny, Alfred
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Wang, Chung-yu
2
Aali, Abdulrahman Yousef al-
1
Agostini, Claudio A.
1
Agrawal, Manish
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Ahmed, Masood
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Al-Karaghouli, Wafi
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Ali, Mazhar
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Amir, Dr.Huma
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Anastasiou, Athanasios
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Andrews MacLelland, Melinda
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Arun Kumar Tarofder
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Auh, Seigyoung
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Babu, Mujahid Mohiuddin
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Baksi, Arup Kumar
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Benedicktus, Ray L.
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Berenguer Contrí, Gloria
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Information systems management
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International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
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Journal of Asia Business Studies
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ECONIS (ZBW)
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1
Exploring the switching intention of patients to e-health consultations platforms : blending inertia with push–pull–mooring framework
Dogra, Nikita
;
Bakshi, Shuchita
;
Gupta, Anil
- In:
Journal of Asia Business Studies
17
(
2023
)
1
,
pp. 15-37
Persistent link: https://www.econbiz.de/10014335336
Saved in:
2
Enhancing customer retention in case of service elimination? : an empirical investigation in telecommunications
Somosi, Agnes
;
Stiassny, Alfred
;
Kolos, Krisztina
-
2018
Persistent link: https://www.econbiz.de/10012011551
Saved in:
3
Customer defection due to service elimination and post-elimination customer behavior : an empirical investigation in telecommunications
Somosi, Agnes
;
Stiassny, Alfred
;
Kolos, Krisztina
; …
- In:
International journal of research in marketing : IJRM ; …
38
(
2021
)
4
,
pp. 915-934
Persistent link: https://www.econbiz.de/10013191810
Saved in:
4
The role of speed on customer satisfaction and switching intention : a study of the UK mobile telecom market
Dey, Bidit Lal
;
Al-Karaghouli, Wafi
;
Minov, Stanimir
; …
- In:
Information systems management
37
(
2020
)
1
,
pp. 2-15
Persistent link: https://www.econbiz.de/10012199496
Saved in:
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