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~person:"Bakshi, Shuchita"
~person:"Kolos, Krisztina"
~person:"Stan, Valentina"
~subject:"Service quality"
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Service quality
Consumer behaviour
6
Konsumentenverhalten
6
Switching behaviour
6
Wechselverhalten
6
Beziehungsmarketing
5
Customer satisfaction
5
Dienstleistungsqualität
5
Kundenzufriedenheit
5
Relationship marketing
5
Customer Loyalty
2
Heckman sample selection
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Switching Costs
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Telecommunications
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Telekommunikation
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Corporate Image
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Customer service
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E-Health
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E-health
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Einzelhandel
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Inertia
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Online health services
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PPM
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Perceived Value
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Push-pull-mooring theory
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Relational switching costs
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Retail trade
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Service Quality
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Service elimination
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Bakshi, Shuchita
Kolos, Krisztina
Stan, Valentina
Marimuthu, Malliga
3
Chebat, Jean-Charles
2
Chuah, Stephanie Hui-wen
2
Chuang, Yi-Fei
2
Edward, Manoj
2
Eilifsen, Aasmund
2
El-Manstrly, Dahlia
2
Knivsflå, Kjell Henry
2
Somosi, Agnes
2
Stiassny, Alfred
2
Wang, Chung-yu
2
Aali, Abdulrahman Yousef al-
1
Agostini, Claudio A.
1
Agrawal, Manish
1
Ahmed, Masood
1
Al-Karaghouli, Wafi
1
Ali, Mazhar
1
Amir, Dr.Huma
1
Anastasiou, Athanasios
1
Andrews MacLelland, Melinda
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Arun Kumar Tarofder
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Auh, Seigyoung
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Ayios, Angela
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Babu, Mujahid Mohiuddin
1
Bae, Junhyun
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Baksi, Arup Kumar
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Bang, Nguyen
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Beatty, Sharon E.
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Bell, Simon J.
1
Benedicktus, Ray L.
1
Bengtsson, Maria
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Berenguer Contrí, Gloria
1
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1
Bilgihan, Anil
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The journal of applied business research
2
Department of Economics working paper
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
Journal of Asia Business Studies
1
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ECONIS (ZBW)
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Exploring the switching intention of patients to e-health consultations platforms : blending inertia with push–pull–mooring framework
Dogra, Nikita
;
Bakshi, Shuchita
;
Gupta, Anil
- In:
Journal of Asia Business Studies
17
(
2023
)
1
,
pp. 15-37
Persistent link: https://www.econbiz.de/10014335336
Saved in:
2
Enhancing customer retention in case of service elimination? : an empirical investigation in telecommunications
Somosi, Agnes
;
Stiassny, Alfred
;
Kolos, Krisztina
-
2018
Persistent link: https://www.econbiz.de/10012011551
Saved in:
3
Customer defection due to service elimination and post-elimination customer behavior : an empirical investigation in telecommunications
Somosi, Agnes
;
Stiassny, Alfred
;
Kolos, Krisztina
; …
- In:
International journal of research in marketing : IJRM ; …
38
(
2021
)
4
,
pp. 915-934
Persistent link: https://www.econbiz.de/10013191810
Saved in:
4
Antecedents of customer loyalty in the retailing sector : the impact of switching costs
Stan, Valentina
- In:
The journal of applied business research
31
(
2015
)
2
,
pp. 371-382
Persistent link: https://www.econbiz.de/10010526775
Saved in:
5
Customer loyalty development : the role of switching costs
Stan, Valentina
;
Caemmerer, Barbara
;
Cattan-Jallet, Roxane
- In:
The journal of applied business research
29
(
2013
)
5
,
pp. 1541-1554
Persistent link: https://www.econbiz.de/10010198085
Saved in:
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