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~person:"Balaji, M. S."
~person:"Park, Jungkun"
~person:"Wieseke, Jan"
~subject:"Emotion"
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Emotion
Customer satisfaction
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Kundenzufriedenheit
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Beziehungsmarketing
32
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Balaji, M. S.
Park, Jungkun
Wieseke, Jan
Han, Heesup
9
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European journal of marketing : EJM
1
Journal of retailing and consumer services
1
Journal of service research : JSR
1
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ECONIS (ZBW)
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1
Emotion and trust in virtual service assistant design for effective service recovery
Le, Hoang T. P. M.
;
Park, Jungkun
;
Lee, Sangwoo
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014364045
Saved in:
2
Customers' emotion regulation strategies in service failure encounters
Balaji, M. S.
;
Roy, Sanjit
;
Quazi, Ali
- In:
European journal of marketing : EJM
51
(
2017
)
5/6
,
pp. 960-982
Persistent link: https://www.econbiz.de/10011708773
Saved in:
3
On the role of empathy in customer-employee interactions
Wieseke, Jan
;
Geigenmüller, Anja
;
Kraus, Florian
- In:
Journal of service research : JSR
15
(
2012
)
3
,
pp. 316-331
Persistent link: https://www.econbiz.de/10009578288
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