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~person:"Bang, Nguyen"
~person:"Ramsey, Elaine"
~subject:"Kundenzufriedenheit"
~subject:"SME"
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Kundenzufriedenheit
SME
Electronic Commerce
10
E-commerce
9
Online retailing
7
Online-Handel
7
Beziehungsmarketing
6
Relationship marketing
6
Consumer behaviour
5
Customer satisfaction
5
Konsumentenverhalten
5
KMU
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Ireland
3
Irland
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Nordirland
3
Northern Ireland
3
Confidence
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Einzelhandel
2
Neuseeland
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Online-Marketing
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Switching behaviour
2
Vertrauen
2
Wechselverhalten
2
Alternative attractiveness
1
Analysis of variance
1
Brand
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Brand image
1
Brand loyalty
1
Brand management
1
Consumer-based virtual brand personality
1
Customer value
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Data protection
1
Data security
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Datenschutz
1
Datensicherheit
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Dienstleistungsqualität
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E-store loyalty
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Economic policy
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9
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Bang, Nguyen
Ramsey, Elaine
Al-Qirim, Nabeel A. Y.
10
Thomas, Brychan
10
Hudetz, Kai
8
Usman, Osly
8
Vrazalic, Lejla
7
Cruz-Cunha, Maria Manuela
6
Liew, Tze Wei
6
MacGregor, Robert C.
6
Parayitam, Satyanarayana
6
Román, Sergio
6
Varajão, João
6
Xu, Xun
6
Ba, Sulin
5
Carlson, Jamie
5
Jones, Paul
5
Lim, Hong Yik
5
Packham, Gary
5
Park, Jungkun
5
Rana, Nripendra P.
5
Sajad Rezaei
5
Tandon, Urvashi
5
Teo, Siew Chein
5
Anderson, Rolph E.
4
Arfan Shahzad
4
Baal, Sebastian van
4
Bhatnagar, Amit
4
Brown, David H.
4
Camilleri, Mark Anthony
4
Cho, Yun Kyung
4
Chong, Sandy
4
Chung, Namho
4
Duan, Yanqing
4
Dwivedi, Yogesh Kumar
4
Falk, Tomas
4
Feindt, Sylvie
4
Galloway, Laura
4
Ha, Hong Youl
4
Hammerschmidt, Maik
4
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Electronic markets : the international journal on networked business
1
Information technology and management
1
International review of applied economics
1
Journal of retailing and consumer services
1
Journal of small business and enterprise development
1
Journal of strategic marketing
1
Management information systems : mis quarterly
1
The international journal of bank marketing : IJBM
1
The service industries journal
1
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ECONIS (ZBW)
9
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1
Constructing online switching barriers : examining the effects of switching costs and alternative attractiveness on e-store loyalty in online pure-play retailers
Ezlika Ghazali
;
Bang, Nguyen
;
Mutum, Dilip S.
; …
- In:
Electronic markets : the international journal on …
26
(
2016
)
2
,
pp. 157-171
Persistent link: https://www.econbiz.de/10011666746
Saved in:
2
Electronic CRM and perceptions of unfairness
Yu, Xiaoyu
;
Bang, Nguyen
;
Han, Sung Ho
;
Chen, Cheng-Hao …
- In:
Information technology and management
16
(
2015
)
4
,
pp. 351-362
Persistent link: https://www.econbiz.de/10011398874
Saved in:
3
Trust, satisfaction, and online repurchase intention : the moderating role of perceived effectiveness of e-commerce institutional mechanisms
Fang, Yulin
;
Qureshi, Israr
;
Sun, Heshan
;
McCole, Patrick
; …
- In:
Management information systems : mis quarterly
38
(
2014
)
2
,
pp. 407-427
Persistent link: https://www.econbiz.de/10010425085
Saved in:
4
Online loyalty and its interaction with switching barriers
Mutum, Dilip S.
;
Ghazali, Ezlika Mohd
;
Bang, Nguyen
; …
- In:
Journal of retailing and consumer services
21
(
2014
)
6
,
pp. 942-949
Persistent link: https://www.econbiz.de/10010437724
Saved in:
5
Consumer-based virtual brand personality (CBVBP), customer satisfaction and brand loyalty in the online banking industry
Khian Sin Ong
;
Bang, Nguyen
;
Sharifah Faridah Syed Alwi
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
3
,
pp. 370-390
Persistent link: https://www.econbiz.de/10011731393
Saved in:
6
Exploring and explaining SME marketing : investigating e-CRM using a mixed methods approach
Harrigan, Paul
;
Ramsey, Elaine
;
Ibbotson, Patrick
- In:
Journal of strategic marketing
20
(
2012
)
2
,
pp. 127-163
Persistent link: https://www.econbiz.de/10009630780
Saved in:
7
Investigating the e-CRM activities of Irish SMEs
Harrigan, Paul
;
Ramsey, Elaine
;
Ibbotson, Patrick
- In:
Journal of small business and enterprise development
16
(
2009
)
3
,
pp. 443-465
Persistent link: https://www.econbiz.de/10003884796
Saved in:
8
The mitigating effects of uncertainty on 'e' innovation propensity : some service sector evidence
Ramsey, Elaine
;
Ibbotson, Patrick
;
McCole, Patrick
- In:
The service industries journal
28
(
2008
)
1/2
,
pp. 53-72
Persistent link: https://www.econbiz.de/10003732958
Saved in:
9
Evaluating public policy formation and support mechanism for technological innovation
Ramsey, Elaine
;
Bond, Derek
- In:
International review of applied economics
21
(
2007
)
3
,
pp. 403-418
Persistent link: https://www.econbiz.de/10003612709
Saved in:
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