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~person:"Bapat, Dhananjay"
~person:"Blankson, Charles"
~person:"Pérez, Andrea"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Beziehungsmarketing
6
Consumer behaviour
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Konsumentenverhalten
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Relationship marketing
6
Bank
5
Corporate Social Responsibility
4
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Bapat, Dhananjay
Blankson, Charles
Pérez, Andrea
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The international journal of bank marketing : IJBM
2
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ECONIS (ZBW)
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Exploring the antecedents of loyalty in the context of multi-channel banking
Bapat, Dhananjay
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
2
,
pp. 174-186
Persistent link: https://www.econbiz.de/10011707751
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2
Customer responses to CSR in the Pakistani banking industry
Khan, Zia
;
Ferguson, David
;
Pérez, Andrea
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
4
,
pp. 471-493
Persistent link: https://www.econbiz.de/10011384253
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