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~person:"Batt, Rosemary L."
~person:"Fließ, Sabine"
~subject:"Business process management"
~subject:"United States"
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Business process management
United States
Dienstleistungsmanagement
14
Service management
14
Dienstleistung
8
Customer integration
5
Kundenintegration
5
Betriebliche Wertschöpfung
4
Theorie
4
Theory
4
Value creation
4
Call centre
3
Callcenter
3
Dienstleistungsmarketing
3
Human Resource Management
3
India
3
Indien
3
Kundenorientierung
3
Personalmanagement
3
Services marketing
3
USA
3
B-to-B-Marketing
2
Business-to-business marketing
2
Dienstleistungsgesellschaft
2
Dienstleistungsqualität
2
Dienstleistungssektor
2
Kundenmanagement
2
Management
2
Market mechanism
2
Marketing
2
Marktmechanismus
2
Prozessmanagement
2
Service economy
2
Service industry
2
Service quality
2
Services
2
services management
2
2003-2004
1
Airport
1
Balanced Scorecard
1
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3
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English
4
German
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Batt, Rosemary L.
Fließ, Sabine
Baglieri, Enzo
4
Doellgast, Virginia
3
Kwon, Hyunji
3
Verma, Rohit
3
Cheng, T. C. E.
2
Christen, Elisabeth
2
Conger, Sue
2
Diao, Yixin
2
Ely, David P.
2
Fitzsimmons, James A.
2
Fitzsimmons, Mona J.
2
Francois, Joseph F.
2
Harvey, Jean
2
Herbst, Michael
2
Herrmann, Thomas
2
Iden, Jon
2
Joglekar, Nitin
2
Johnston, Robert
2
Karmarkar, Uday
2
Kovner, Anthony R.
2
Leyer, Michael
2
Lucas, Anthony F.
2
Pekkanen, Petra
2
Pirttilä, Timo
2
Puolakka, Tiina
2
Salehizadeh, Mehdi
2
Thompson, Gary M.
2
Victorino, Liana
2
Zhang, Jie J.
2
Aflaki, Sam
1
Alliprandini, Dário H.
1
Anderson, Sidney T.
1
Andrew, William
1
Aparecida de Mattos, Claudia
1
Bachrach, Daniel G.
1
Balazin, Nenad
1
Balint, Bryon
1
Baron, Opher
1
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Brookings trade forum
1
Diskussionsbeiträge / Fachbereich Wirtschaftswissenschaft, FernUniversität in Hagen : Diskussionspapier
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
The next available operator : managing human resources in Indian business process outsourcing industry
1
Working paper series / Center for Advanced Human Resource Studies
1
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ECONIS (ZBW)
5
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Commentary essay on "blueprinting the service company - managing service processes efficiently"
Fließ, Sabine
;
Kleinaltenkamp, Michael
- In:
Journal of global scholars of marketing science : …
29
(
2019
)
3
,
pp. 281-292
Persistent link: https://www.econbiz.de/10012257899
Saved in:
2
Möglichkeiten eines Zeitmanagements in das Blueprinting von Dienstleistungsprozessen
Fließ, Sabine
-
2004
Persistent link: https://www.econbiz.de/10013409279
Saved in:
3
Employment systems in call centres in the United Stats and India
Batt, Rosemary L.
;
Doellgast, Virginia
;
Kwon, Hyunji
- In:
The next available operator : managing human resources …
,
(pp. 217-252)
.
2009
Persistent link: https://www.econbiz.de/10003923645
Saved in:
4
Service management and employment systems in US and Indian call centers
Batt, Rosemary L.
;
Doellgast, Virginia
;
Kwon, Hyunji
- In:
Brookings trade forum
(
2005
),
pp. 335-360
Persistent link: https://www.econbiz.de/10003326740
Saved in:
5
Service management and employment systems in U.S. and Indian call centers
Batt, Rosemary L.
(
contributor
); …
-
2005
Persistent link: https://www.econbiz.de/10003279767
Saved in:
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