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~person:"Bayus, Barry L."
~person:"Björkman, Hans"
~subject:"Customer satisfaction"
~type_genre:"Book section"
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Handbook of technology and innovation management
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Involving customers in new service development
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Understanding customer needs
Bayus, Barry L.
- In:
Handbook of technology and innovation management
,
(pp. 115-141)
.
2008
Persistent link: https://www.econbiz.de/10003769465
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2
How to better learn from users
Björkman, Hans
- In:
Involving customers in new service development
,
(pp. 209-231)
.
2006
Persistent link: https://www.econbiz.de/10003593239
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