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~person:"Beatriz, Ambrosini Ana"
~person:"Riel, Allard C. R. van"
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Search: person:"Riel, Allard C.R. van"
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Dienstleistungsqualität
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Beatriz, Ambrosini Ana
Riel, Allard C. R. van
Riel, Allard C.R. van
15
Semeijn, Janjaap
15
Liljander, Veronica
9
Streukens, Sandra
8
Lemmink, Jos
7
van, Riel Allard C.R.
7
Ribbink, Dina
6
Hammedi, Wafa
5
Delcourt, Cécile
4
Gremler, Dwayne D.
4
Birgelen, Marcel van
3
Janjaap, Semeijn
3
Ouwersloot, Hans
3
Polsa, Pia
3
Ambrosini, Ana Beatriz
2
Bouzaabia, Olfa
2
Calabretta, Giulia
2
Driessen, Paul H.
2
Henseler, Jörg
2
Hillebrand, Bas
2
Humphreys, Ashlee
2
Jos, Lemmink
2
Kandampully, Jay
2
Lievens, Annouk
2
Riel, Allard C.R.van
2
Sandra, Streukens
2
Zou, Yi
2
Šašovová, Zuzana
2
Aksoy, Lerzan
1
Andreassen, Tor W.
1
Annouk, Lievens
1
Beckers, Sander F.M.
1
Belei, Nina
1
Benschop, Yvonne W. M.
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Bilgihan, Anil
1
Bleijenbergh, Inge L.
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7
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7
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3
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Electronic Services
1
Handbook of research on customer engagement
1
Innovation in theory and practice : proceedings of the sixth LAiOOB-Conference, Thursday the 23rd of November 2000, Amersfoort
1
International journal of internet marketing and advertising : IJIMA
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Organization studies : an international multidisciplinary journal devoted to the study of organizations, organizing, and the organized in and between societies
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The Cornell hospitality quarterly
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ECONIS (ZBW)
32
OLC EcoSci
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RePEc
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1
Narrate, act, and resonate to tell a visual story : a systematic review of how images transport viewers
Nikulina, Olesia
;
Riel, Allard C. R. van
;
Lemmink, Jos
; …
- In:
Journal of advertising
53
(
2024
)
4
,
pp. 605-625
Persistent link: https://www.econbiz.de/10015050210
Saved in:
2
Toward holistic experience-oriented service innovation : co-creating sustainable value with customers and society
Kandampully, Jay
;
Bilgihan, Anil
;
Riel, Allard C. R. van
; …
- In:
The Cornell hospitality quarterly
64
(
2023
)
2
,
pp. 161-183
Persistent link: https://www.econbiz.de/10014253093
Saved in:
3
Wanted! : investigating how elements from the personal usage context affect Gen Z consumers' value-in-use experience and engagement with mobile service
Zou, Yi
;
Riel, Allard C. R. van
;
Streukens, Sandra
; …
- In:
Journal of business research : JBR
160
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014299325
Saved in:
4
A customer-centric five actor model for sustainability and service innovation
Riel, Allard C. R. van
;
Andreassen, Tor W.
; …
- In:
Journal of business research : JBR
136
(
2021
),
pp. 389-401
Persistent link: https://www.econbiz.de/10012663328
Saved in:
5
Boosting customer engagement through gamification : a customer engagement marketing approach
Streukens, Sandra
;
Riel, Allard C. R. van
;
Novikova, Daria
- In:
Handbook of research on customer engagement
,
(pp. 35-54)
.
2019
Persistent link: https://www.econbiz.de/10013163346
Saved in:
6
Unequal consumers : consumerist healthcare technologies and their creation of new inequalities
Visser, Laura M.
;
Benschop, Yvonne W. M.
;
Bleijenbergh, …
- In:
Organization studies : an international …
40
(
2019
)
7
,
pp. 1025-1044
Persistent link: https://www.econbiz.de/10012061552
Saved in:
7
An analysis of the interaction effect between employee technical and emotional competencies in emotionally charged service encounters
Delcourt, Cécile
;
Gremler, Dwayne D.
;
De Zanet, Fabrice
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 85-106
Persistent link: https://www.econbiz.de/10011654988
Saved in:
8
"Don't pretend to be my friend!" when an informal brand communication style backfires on social media
Grety, Anaïs
;
Horváth, Csilla
;
Belei, Nina
;
Riel, …
- In:
Journal of business research : JBR
74
(
2017
),
pp. 77-89
Persistent link: https://www.econbiz.de/10011675398
Saved in:
9
The use of gamification mechanics to increase employee and user engagement in participative healthcare services : a study of two cases
Hammedi, Wafa
;
Leclerq, Thomas
;
Riel, Allard C. R. van
- In:
Journal of service management
28
(
2017
)
4
,
pp. 640-661
Persistent link: https://www.econbiz.de/10011731215
Saved in:
10
Employee emotional competence : construct conceptualization and validation of a customer-based measure
Delcourt, Cécile
;
Gremler, Dwayne D.
;
Riel, Allard C. …
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 72-87
Persistent link: https://www.econbiz.de/10011433201
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