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~person:"Benoit, Sabine"
~person:"Bolton, Ruth N."
~subject:"Consumer behaviour"
~subject:"Customer satisfaction"
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Consumer behaviour
Customer satisfaction
Dienstleistung
7
Services
7
Beziehungsmarketing
5
Relationship marketing
5
Dienstleistungsqualität
4
Konsumentenverhalten
4
Kundenzufriedenheit
4
Service quality
4
Customer service
3
Kundenservice
3
Service
3
Collaborative consumption
2
Definition
2
Dienstleistungsmarketing
2
Einzelhandel
2
Experience
2
Retail trade
2
Satisfaction
2
Services marketing
2
Share Economy
2
Sharing economy
2
Access based services
1
Brand
1
Brand management
1
Consumer behavior
1
Consumption
1
Context
1
Customer experience
1
Dienstleistungsmanagement
1
Dienstleistungssektor
1
Distribution channel
1
E-commerce
1
Electronic Commerce
1
Encounters
1
Food consumption
1
Forschung
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Gesundheit
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Global
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Benoit, Sabine
Bolton, Ruth N.
Gustafsson, Anders
6
Liljander, Veronica
6
Strandvik, Tore
5
Acedo-González, Francisco J.
4
Hogreve, Jens
4
McColl-Kennedy, Janet R.
4
Ostrom, Amy L.
4
Sharma, Piyush
4
Stauss, Bernd
4
Witell, Lars
4
Aksoy, Lerzan
3
Allon, Gad
3
Bassamboo, Achal
3
Bruce, Helen L.
3
Böhm, Paul
3
Dąbrowska, Anna
3
Gallan, Andrew S.
3
Gilboa, Shaked
3
Gouthier, Matthias
3
Hanglberger, Dominik
3
Hellström, Daniel
3
Huang, Tingliang
3
Leonardi, Marco
3
Merz, Joachim
3
Rayburn, Steven W.
3
Reyes-García, María Eugenia
3
Rucha, Rafael
3
Stolze, Henning
3
Vakulenko, Yulia
3
Warg, Markus
3
Alkire, Linda
2
Anderson, Sidney
2
Arici, Hasan Evrim
2
Baber, Hasnan
2
Bar, Revital
2
Barnes, Donald C.
2
Benkenstein, Martin
2
Birgelen, Marcel van
2
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Journal of retailing
1
Journal of service research : JSR
1
Journal of the Academy of Marketing Science
1
The journal of services marketing
1
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ECONIS (ZBW)
4
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1
Designing satisfying service encounters : website versus store touchpoints
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 85-107
Persistent link: https://www.econbiz.de/10012819742
Saved in:
2
Managing a global retail brand in different markets : meta-analyses of customer responses to service encounters
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 294-314
Persistent link: https://www.econbiz.de/10013364286
Saved in:
3
The interplay of customer experience and commitment
Keiningham, Timothy
;
Ball, Joan
;
Benoit, Sabine
;
Bruce, …
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 148-160
Persistent link: https://www.econbiz.de/10011654644
Saved in:
4
Contagious effects of customer misbehavior in access-based services
Schaefers, Tobias
;
Wittkowski, Kristina
;
Benoit, Sabine
; …
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 3-21
Persistent link: https://www.econbiz.de/10011433127
Saved in:
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