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~person:"Benoit, Sabine"
~subject:"Consumer behaviour"
~subject:"Customer satisfaction"
~subject:"Dienstleistungssektor"
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Consumer behaviour
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Benoit, Sabine
Corsten, Hans
16
Witell, Lars
14
Edvardsson, Bo
13
Gustafsson, Anders
12
Bruhn, Manfred
10
Gössinger, Ralf
10
Kowalkowski, Christian
9
Stauss, Bernd
9
Gallouj, Fai͏̈z
8
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Görg, Holger
8
Huang, Ming-Hui
8
Jaakkola, Elina
7
McColl-Kennedy, Janet R.
7
Strandvik, Tore
7
Kindström, Daniel
6
Liljander, Veronica
6
Paluch, Stefanie
6
Winkler, Deborah
6
Brown, Stephen Walter
5
Kristensson, Per
5
Maglio, Paul P.
5
Ostrom, Amy L.
5
Polese, Francesco
5
Rubalcaba-Bermejo, Luis
5
Ukko, Juhani
5
Wirtz, Jochen
5
Aas, Tor Helge
4
Acedo-González, Francisco J.
4
Bassamboo, Achal
4
Berlingieri, Giuseppe
4
Bowen, David E.
4
Carrubbo, Luca
4
Dąbrowska, Anna
4
Gallan, Andrew S.
4
Ganz, Walter
4
Gerstner, Eitan
4
Herstatt, Cornelius
4
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Journal of business research : JBR
1
Journal of service research : JSR
1
The journal of services marketing
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ECONIS (ZBW)
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Innovation in the sharing economy : a framework and future research agenda
Benoit, Sabine
;
Wang, Yonggui
;
Teng, Lefa
;
Hampson, …
- In:
Journal of business research : JBR
149
(
2022
),
pp. 207-216
Persistent link: https://www.econbiz.de/10013325588
Saved in:
2
The interplay of customer experience and commitment
Keiningham, Timothy
;
Ball, Joan
;
Benoit, Sabine
;
Bruce, …
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 148-160
Persistent link: https://www.econbiz.de/10011654644
Saved in:
3
Contagious effects of customer misbehavior in access-based services
Schaefers, Tobias
;
Wittkowski, Kristina
;
Benoit, Sabine
; …
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 3-21
Persistent link: https://www.econbiz.de/10011433127
Saved in:
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