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~person:"Bilgihan, Anil"
~person:"Wirtz, Jochen"
~person:"Wong, IpKin Anthony"
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Search: subject_exact:"Servicequalität"
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Dienstleistungsqualität
46
Service quality
46
Customer satisfaction
29
Kundenzufriedenheit
29
Consumer behaviour
25
Konsumentenverhalten
25
Beziehungsmarketing
13
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Bilgihan, Anil
Wirtz, Jochen
Wong, IpKin Anthony
Han, Heesup
42
Mattila, Anna S.
39
Prybutok, Victor R.
38
Prentice, Catherine
32
Bruhn, Manfred
26
McColl-Kennedy, Janet R.
26
Shahin, Arash
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Edvardsson, Bo
23
Hanushek, Eric Alan
21
Sharma, Piyush
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Siciliani, Luigi
20
Knechel, W. Robert
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Balaji, M. S.
18
Jang, Soocheong
17
Marimon, Frederic
17
Witell, Lars
17
Gil Saura, Irene
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Gong, Taeshik
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Hyun, Sunghyup Sean
16
Klaus, Philipp
16
Zhang, Min
16
Gustafsson, Anders
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Gravelle, Hugh
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Guchait, Priyanko
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Ladhari, Riadh
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Line, Nathaniel D.
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McFadden, Kathleen L.
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Patterson, Paul G.
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Qu, Hailin
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Rivkin, Steven G.
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13
Grégoire, Yany
13
Gursoy, Dogan
13
Karatepe, Osman M.
13
Kim, Woo Gon
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Mahapatra, Siba Sankar
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International journal of hospitality management
11
International journal of contemporary hospitality management
3
Journal of hospitality marketing & management
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of retailing and consumer services
2
Journal of travel and tourism marketing
2
The service industries journal
2
A Research Agenda for Service Marketing
1
AMS review : official publication of the Academy of Marketing Science
1
European journal of marketing
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Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
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Organizational dynamics : a quarterly review of organizational behavior for professional managers
1
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Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
1
Technological forecasting & social change : an international journal
1
The Cornell hospitality quarterly
1
The Routledge handbook of service research insights and ideas
1
The journal of business & industrial marketing
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Tourism analysis : an interdisciplinary tourism & hospitality journal
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Tourism review : the official journal of the AIEST
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ECONIS (ZBW)
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The impact of service robots on customer satisfaction online ratings : the moderating effects of rapport and contextual review factors
Borghi, Matteo
;
Mariani, Marcello M.
;
Vega, Rodrigo P.
; …
- In:
Psychology & marketing
40
(
2023
)
11
,
pp. 2355-2369
Persistent link: https://www.econbiz.de/10014432406
Saved in:
2
Service robots, agency and embarrassing service encounters
Pitardi, Valentina
;
Wirtz, Jochen
;
Paluch, Stefanie
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 389-414
Persistent link: https://www.econbiz.de/10012880733
Saved in:
3
Service robots : the dynamic effects of anthropomorphism and functional perceptions on consumers' responses
So, Kevin Kam Fung
;
Kim, Hyunsu
;
Liu, Qing
;
Fang, Xiang
; …
- In:
European journal of marketing
58
(
2024
)
1
,
pp. 1-32
Persistent link: https://www.econbiz.de/10014466289
Saved in:
4
Service robots and their implications for service delivery
Wirtz, Jochen
;
Kunz, Werner H.
;
Paluch, Stefanie
; …
- In:
A Research Agenda for Service Marketing
,
(pp. 23-43)
.
2024
Persistent link: https://www.econbiz.de/10014517864
Saved in:
5
Service attribute prioritization based on the marginal utility of attribute performance
Pan, Mengqiang
;
Li, Nao
;
Law, Chun Hung Roberts
;
Huang, …
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014440006
Saved in:
6
Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence
Wirtz, Jochen
;
Hofmeister, Johannes
;
Chew, Patricia Y. P.
; …
- In:
The service industries journal
43
(
2023
)
15/16
,
pp. 1173-1196
Persistent link: https://www.econbiz.de/10014423344
Saved in:
7
Luxury hospitality : a systematic literature review and research agenda
Jain, Varsha
;
Wirtz, Jochen
;
Salunke, Parth
;
Nunkoo, Robin
- In:
International journal of hospitality management
115
(
2023
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014487584
Saved in:
8
Toward holistic experience-oriented service innovation : co-creating sustainable value with customers and society
Kandampully, Jay
;
Bilgihan, Anil
;
Riel, Allard C. R. van
; …
- In:
The Cornell hospitality quarterly
64
(
2023
)
2
,
pp. 161-183
Persistent link: https://www.econbiz.de/10014253093
Saved in:
9
Putting the "service" into B2B marketing : key developments in service research and their relevance for B2B
Wirtz, Jochen
;
Kowalkowski, Christian
- In:
The journal of business & industrial marketing
38
(
2023
)
2
,
pp. 272-289
Persistent link: https://www.econbiz.de/10013539114
Saved in:
10
The determinants of retail customers' purchase intent
Menidjel, Choukri
;
Bilgihan, Anil
- In:
International journal of consumer studies
46
(
2022
)
6
,
pp. 2503-2520
Persistent link: https://www.econbiz.de/10013412526
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