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~person:"Bilgihan, Anil"
~person:"Wong, IpKin Anthony"
~subject:"Macau"
~type:"article"
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Macau
Dienstleistungsqualität
30
Service quality
30
Customer satisfaction
28
Kundenzufriedenheit
28
Consumer behaviour
19
Konsumentenverhalten
19
Beziehungsmarketing
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China
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Casinos
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Bilgihan, Anil
Wong, IpKin Anthony
Prentice, Catherine
5
Fong, Veronica Hoi In
2
To, Wai Ming
2
Woodside, Arch G.
2
Ai, Chi-Han
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Chan, Ka Wai
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International journal of hospitality management
2
Journal of hospitality marketing & management
1
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ECONIS (ZBW)
3
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1
Exploring customer equity and the role of service experience in the casino service encounter
Wong, IpKin Anthony
- In:
International journal of hospitality management
32
(
2013
),
pp. 91-101
Persistent link: https://www.econbiz.de/10009717665
Saved in:
2
Development and validation of the casino service quality scale : CASERV
Wong, IpKin Anthony
;
Fong, Veronica Hoi In
- In:
International journal of hospitality management
31
(
2012
)
1
,
pp. 209-217
Persistent link: https://www.econbiz.de/10009406137
Saved in:
3
Examining casino service quality in the Asian Las Vegas : an alternative approach
Wong, IpKin Anthony
;
Fong, Veronica Hoi In
- In:
Journal of hospitality marketing & management
19
(
2010
)
8
,
pp. 842-865
Persistent link: https://www.econbiz.de/10008748449
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