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~person:"Bolton, Ruth N."
~person:"Bruhn, Manfred"
~subject:"Kundenservice"
~type:"article"
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Search: "Dienstleistungsqualität"
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Kundenservice
Dienstleistungsqualität
34
Service quality
34
Beziehungsmarketing
16
Relationship marketing
16
Theorie
14
Theory
14
Quality management
13
Qualitätsmanagement
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Messung
7
Consumer behaviour
6
Konsumentenverhalten
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Customer satisfaction
5
Kundenzufriedenheit
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Customer service
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Deutschland
3
Dienstleistungssektor
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Germany
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Bolton, Ruth N.
Bruhn, Manfred
Gustafsson, Anders
9
Van Vaerenbergh, Yves
9
Mattila, Anna S.
7
McColl-Kennedy, Janet R.
7
Miao, Li
6
Edvardsson, Bo
5
Larivière, Bart
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Lyu, Yijing
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Ellinger, Alexander E.
4
Medler-Liraz, Hana
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Nguyen, Nha
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Román, Sergio
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Sands, Sean
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Stauss, Bernd
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Tronvoll, Bård
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Tsarenko, Yelena
4
Voorhees, Clay M.
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Witell, Lars
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Ye, Yijiao
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Cheung, Fung Yi Millissa
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Journal of retailing
1
Journal of service management
1
Journal of the Academy of Marketing Science
1
Serviceorientierung im Unternehmen : Forum Dienstleistungsmanagement
1
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ECONIS (ZBW)
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Designing satisfying service encounters : website versus store touchpoints
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 85-107
Persistent link: https://www.econbiz.de/10012819742
Saved in:
2
Managing a global retail brand in different markets : meta-analyses of customer responses to service encounters
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 294-314
Persistent link: https://www.econbiz.de/10013364286
Saved in:
3
Small details that marke big differences : a radical approach to consumption experience as a firm's differentiating strategy
Bolton, Ruth N.
;
Gustafsson, Anders
;
McColl-Kennedy, …
- In:
Journal of service management
25
(
2014
)
2
,
pp. 253-274
Persistent link: https://www.econbiz.de/10010343471
Saved in:
4
Serviceorientierung im Unternehmen : eine Einführung in die theoretischen und praktischen Problemstellungen
Stauss, Bernd
;
Bruhn, Manfred
- In:
Serviceorientierung im Unternehmen : Forum …
,
(pp. 3-32)
.
2010
Persistent link: https://www.econbiz.de/10003943198
Saved in:
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