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~person:"Bonn, Mark Andrew"
~subject:"AI awareness"
~subject:"Intelligenz"
~subject:"Mitarbeiterbindung"
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AI awareness
Intelligenz
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Tourism employees
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Tourismusberufe
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Arbeitsmobilität
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Arbeitszufriedenheit
2
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Employee retention
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Gastronomie
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Perceived organizational support
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Restaurant industry
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Service workers
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Arbeitskräfte
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Arbeitsverhalten
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Artificial intelligence
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Betriebsklima
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Beziehungsmarketing
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Burnout
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Competitive psychological climate
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Customer incivility
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Customer service
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Dienstleistungsqualität
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Emotion
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Emotional exhaustion
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Emotional intelligence
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Hotel employees
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Hotel industry
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Hotellerie
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Künstliche Intelligenz
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Bonn, Mark Andrew
Karatepe, Osman M.
19
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8
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5
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4
Chen, Han
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Dedeoğlu, Bekir Bora
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Grobelna, Aleksandra
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El-Bayoumi Salem, Islam
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Foroudi, Pantea
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Gupta, Sahil
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Han, Su-Jin
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Hancer, Murat
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Karadas, Georgiana
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Malik, Nishtha
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International journal of contemporary hospitality management
1
International journal of hospitality management
1
Tourism management : research, policies, practice
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ECONIS (ZBW)
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Hotel employee's artificial intelligence and robotics awareness and its impact on turnover intention : the moderating roles of perceived organizational support and competitive psyc...
Li, Jun
;
Bonn, Mark Andrew
;
Ye, Ben Haobin
- In:
Tourism management : research, policies, practice
73
(
2019
),
pp. 172-181
Persistent link: https://www.econbiz.de/10012004926
Saved in:
2
Workplace incivility and its effect upon restaurant frontline service employee emotions and service performance
Cho, Meehee
;
Bonn, Mark Andrew
;
Han, Su-Jin
;
Lee, Kyung Hee
- In:
International journal of contemporary hospitality management
28
(
2016
)
12
,
pp. 2888-2912
Persistent link: https://www.econbiz.de/10011611032
Saved in:
3
The relationship between customer incivility, restaurant frontline service employee burnout and turnover intention
Han, Su-Jin
;
Bonn, Mark Andrew
;
Cho, Meehee
- In:
International journal of hospitality management
52
(
2016
),
pp. 97-106
Persistent link: https://www.econbiz.de/10011442825
Saved in:
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