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~person:"Bonn, Mark Andrew"
~subject:"Relationship marketing"
~subject:"Service quality"
~subject:"United Kingdom"
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Relationship marketing
Service quality
United Kingdom
Dienstleistungsberufe
2
Gastronomie
2
Restaurant industry
2
Service workers
2
Tourism employees
2
Tourismusberufe
2
Arbeitsmobilität
1
Arbeitsverhalten
1
Arbeitszufriedenheit
1
Beziehungsmarketing
1
Burnout
1
Customer incivility
1
Customer service
1
Dienstleistungsqualität
1
Emotion
1
Emotional exhaustion
1
Emotional intelligence
1
Employee retention
1
Intelligence
1
Intelligenz
1
Job satisfaction
1
Kundenservice
1
Labour mobility
1
Mitarbeiterbindung
1
Organizational behaviour
1
Organizational support
1
Perceived organizational support
1
Restaurant frontline service employees
1
Restaurant management
1
Salespeople
1
Service performance
1
Stress
1
Supervisory support
1
Turnover intention
1
Verhalten in Organisationen
1
Verkaufspersonal
1
Work behaviour
1
Work stress
1
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Bonn, Mark Andrew
Korczynski, Marek
4
Salverda, Wiemer
4
Schettkat, Ronald
3
Beatson, Amanda
2
Brady, Michael K.
2
Cho, Meehee
2
Dunkel, Wolfgang
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Gregory, Mary
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Han, Su-Jin
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Harris, Eric G.
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Harris, Lloyd C.
2
Lings, Ian
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Ogbonna, Emmanuel
2
Sahadev, Sunil
2
Schipanski, Agnes
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Abdelkafi, Nizar
1
Afting, Matthias
1
Anaza, Nwamaka A.
1
Aquino, Karl
1
Arli, Denni
1
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1
Bailly, Franck
1
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1
Becker, Laura
1
Becker-Özcamlica, Hürrem
1
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1
Berg, Peter
1
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1
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International journal of contemporary hospitality management
1
International journal of hospitality management
1
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ECONIS (ZBW)
2
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Workplace incivility and its effect upon restaurant frontline service employee emotions and service performance
Cho, Meehee
;
Bonn, Mark Andrew
;
Han, Su-Jin
;
Lee, Kyung Hee
- In:
International journal of contemporary hospitality management
28
(
2016
)
12
,
pp. 2888-2912
Persistent link: https://www.econbiz.de/10011611032
Saved in:
2
The relationship between customer incivility, restaurant frontline service employee burnout and turnover intention
Han, Su-Jin
;
Bonn, Mark Andrew
;
Cho, Meehee
- In:
International journal of hospitality management
52
(
2016
),
pp. 97-106
Persistent link: https://www.econbiz.de/10011442825
Saved in:
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