//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Boyer, Stefanie"
~person:"Wieseke, Jan"
~subject:"Selling"
~type_genre:"Article in journal"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Customer relationship management"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Selling
Beziehungsmarketing
22
Relationship marketing
22
Salespeople
11
Verkaufspersonal
11
Consumer behaviour
8
Customer satisfaction
8
Konsumentenverhalten
8
Kundenzufriedenheit
8
Verkauf
7
Deutschland
4
Dienstleistungsqualität
4
Germany
4
Service quality
4
B-to-B-Marketing
3
Business-to-business marketing
3
Reisevermittler
3
Sales performance
3
Travel agency
3
Willingness to pay
3
Zahlungsbereitschaftsanalyse
3
customer satisfaction
3
personal selling
3
Dienstleistungsmarketing
2
Dienstleistungssektor
2
Emotion
2
Employee retention
2
Erfolgsfaktor
2
Mitarbeiterbindung
2
Sales
2
Service industry
2
Services marketing
2
Success factor
2
customer loyalty
2
Absatz
1
Activation theory
1
Adaptive selling
1
Analytics
1
Arbeitszufriedenheit
1
Außendienst
1
more ...
less ...
Online availability
All
Undetermined
4
Free
1
Type of publication
All
Article
7
Type of publication (narrower categories)
All
Article in journal
Aufsatz in Zeitschrift
7
Language
All
English
7
Author
All
Boyer, Stefanie
Wieseke, Jan
Agnihotri, Raj
7
Terho, Harri
7
Alavi, Sascha
6
Bush, Alan J.
6
Habel, Johannes
6
Itani, Omar S.
6
Svensson, Göran
6
Moncrief, William C.
5
Rodriguez, Michael
5
Schmitz, Christian
5
Chaker, Nawar N.
4
Guenzi, Paolo
4
Johnson, Jeff S.
4
Pullins, Ellen
4
Boso, Nathaniel
3
Chen, Annie Huiling
3
Corsaro, Daniela
3
Echchakoui, Saïd
3
Friend, Scott B.
3
Goad, Emily A.
3
Good, Megan C.
3
Høgevold, Nils
3
Høgevold, Nils M.
3
Jaramillo, Fernando
3
Jelinek, Ronald
3
Kadic-Maglajlic, Selma
3
Micevski, Milena
3
Peng, Norman
3
Schwepker, Charles H. <Jr.>
3
Shannahan, Kirby L. J.
3
Shannahan, Rachelle J.
3
Amenuvor, Fortune Edem
2
Ardyan, Elia
2
Badrinarayanan, Vishag
2
Boateng, Henry
2
Chawla, Vaibhav
2
DeCarlo, Thomas E.
2
DeLuca, Luigi M.
2
more ...
less ...
Published in...
All
Journal of the Academy of Marketing Science
2
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of business-to-business marketing
1
Journal of marketing analytics : JMA
1
Journal of service research : JSR
1
The journal of personal selling & sales management : JPSSM
1
Source
All
ECONIS (ZBW)
7
Showing
1
-
7
of
7
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
No conversion, no conversation : consequences of retail salespeople disengaging from unpromising prospects
Cron, William L.
;
Alavi, Sascha
;
Habel, Johannes
; …
- In:
Journal of the Academy of Marketing Science
49
(
2021
)
3
,
pp. 502-520
Persistent link: https://www.econbiz.de/10012548062
Saved in:
2
The impact of mobile
customer
relationship
management
(mCRM) on sales collaboration and sales performance
Rodriguez, Michael
;
Boyer, Stefanie
- In:
Journal of marketing analytics : JMA
8
(
2020
)
3
,
pp. 137-148
Persistent link: https://www.econbiz.de/10012296869
Saved in:
3
What comprises a successful key account manager? : differences in the drivers of sales performance between key account managers and regular salespeople
Hengstebeck, Berenika B.
;
Kassemeier, Roland
;
Wieseke, Jan
- In:
Industrial marketing management : the international …
106
(
2022
),
pp. 392-404
Persistent link: https://www.econbiz.de/10014226538
Saved in:
4
Managing the next generation of sales, Gen Z/Millennial cusp : an exploration of grit, entrepreneurship, and loyalty
Rodriguez, Michael
;
Boyer, Stefanie
;
Fleming, David
; …
- In:
Journal of business-to-business marketing
26
(
2019
)
1
,
pp. 43-55
Persistent link: https://www.econbiz.de/10012196263
Saved in:
5
The risky side of inspirational appeals in personal selling : when do customers infer ulterior salesperson motives?
Alavi, Sascha
;
Habel, Johannes
;
Schmitz, Christian
; …
- In:
The journal of personal selling & sales management : JPSSM
38
(
2018
)
3
,
pp. 323-343
Persistent link: https://www.econbiz.de/10011963039
Saved in:
6
The complex role of complexity : how service providers can mitigate negative effects of perceived service complexity when selling professional services
Mikolon, Sven
;
Kolberg, Anika
;
Haumann, Till
;
Wieseke, Jan
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 513-528
Persistent link: https://www.econbiz.de/10011392292
Saved in:
7
It's a matter of congruence : how interpersonal identification between sales managers and salespersons shapes sales success
Ahearne, Michael
;
Haumann, Till
;
Kraus, Florian
; …
- In:
Journal of the Academy of Marketing Science
41
(
2013
)
6
,
pp. 625-648
Persistent link: https://www.econbiz.de/10010209594
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->