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~person:"Breazeale, Michael"
~subject:"Customer satisfaction"
~subject:"Gerechtigkeit"
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Customer satisfaction
Gerechtigkeit
Kundenzufriedenheit
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Breazeale, Michael
Collier, Joel E.
5
Boslau, Madlen
4
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3
Kelly, Petranka
3
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3
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Journal of retailing
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The journal of services marketing
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ECONIS (ZBW)
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Giving back the "self" in self service : customer preferences in self-service failure recovery
Collier, Joel E.
;
Breazeale, Michael
;
White, Allyn
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 604-617
Persistent link: https://www.econbiz.de/10011801633
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2
The effects of perceived fairness on customer responses to retailer SST push policies
White, Allyn
;
Breazeale, Michael
;
Collier, Joel E.
- In:
Journal of retailing
88
(
2012
)
2
,
pp. 250-261
Persistent link: https://www.econbiz.de/10009562816
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