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~person:"Brodie, Roderick J."
~person:"Helkkula, Anu"
~person:"Russell-Bennett, Rebekah"
~type_genre:"Article in journal"
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Dienstleistung
14
Services
14
Beziehungsmarketing
5
Dienstleistungsqualität
5
Relationship marketing
5
Service quality
5
Consumer behaviour
4
Customer integration
4
Konsumentenverhalten
4
Kundenintegration
4
Betriebliche Wertschöpfung
3
Dienstleistungsmarketing
3
Services marketing
3
Value creation
3
Airline
2
Brand image
2
Customer satisfaction
2
Dienstleistungsmanagement
2
Dienstleistungssektor
2
Fluggesellschaft
2
Innovation
2
Kundenzufriedenheit
2
Markenimage
2
Marketing theory
2
Marketingtheorie
2
New product development
2
Produktentwicklung
2
Service ecosystems
2
Service industry
2
Service management
2
Service-Dominant Logic
2
Service-dominant logic
2
Transformative service research
2
Well-being
2
2005-2007
1
Airlines
1
Beschwerdemanagement
1
Bibliometrics
1
Bibliometrie
1
Blended human-technology service realities
1
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8
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Article
15
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Article in journal
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15
Aufsatz im Buch
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Collection of articles of several authors
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English
15
Author
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Brodie, Roderick J.
Helkkula, Anu
Russell-Bennett, Rebekah
Edvardsson, Bo
15
Witell, Lars
13
Gustafsson, Anders
11
Rubalcaba-Bermejo, Luis
11
Vargo, Stephen L.
11
Gallouj, Fai͏̈z
9
Kowalkowski, Christian
9
Tronvoll, Bård
9
Jaakkola, Elina
8
Lusch, Robert F.
8
Brown, Stephen Walter
7
Grönroos, Christian
7
Kristensson, Per
7
Parasuraman, A.
7
Benoit, Sabine
6
Berry, Leonard L.
6
Gebauer, Heiko
6
Huang, Ming-Hui
6
Kindström, Daniel
6
McColl-Kennedy, Janet R.
6
Ostrom, Amy L.
6
Patrício, Lia
6
Voss, Christopher A.
6
Bowen, David E.
5
Finsterwalder, Jörg
5
Hoekman, Bernard M.
5
Kleinaltenkamp, Michael
5
Paluch, Stefanie
5
Parida, Vinit
5
Reynoso, Javier
5
Utkarsh
5
Wyszkowska-Kuna, Joanna
5
Aas, Tor Helge
4
Agarwal, Renu
4
Anderson, Laurel
4
Bitner, Mary Jo
4
Bonamy, Joël
4
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The journal of services marketing
3
Journal of business research : JBR
2
Journal of service management
2
Journal of service research : JSR
2
AMS review : official publication of the Academy of Marketing Science
1
International journal of market research
1
Journal of retailing and consumer services
1
Journal of service theory and practice
1
Managing service quality : MSQ ; an international journal
1
Marketing theory
1
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ECONIS (ZBW)
15
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1
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10
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15
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date (oldest first)
1
The 5R Guidelines for a strengths-based approach to co-design with customers experiencing vulnerability
Russell-Bennett, Rebekah
;
Kelly, Nick
;
Letheren, Kate
; …
- In:
International journal of market research
65
(
2023
)
2/3
,
pp. 167-182
Persistent link: https://www.econbiz.de/10014246981
Saved in:
2
Blended human-technology service realities in healthcare
Dodds, Sarah
;
Russell-Bennett, Rebekah
;
Chen, Tom
; …
- In:
Journal of service theory and practice
32
(
2022
)
1
,
pp. 75-99
Persistent link: https://www.econbiz.de/10012879151
Saved in:
3
Editorial: opportunities in the new service marketplace
Russell-Bennett, Rebekah
;
Rosenbaum, Mark
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 445-449
Persistent link: https://www.econbiz.de/10013407530
Saved in:
4
Cocreating transformative value propositions with customers experiencing vulnerability during humanitarian crises
Gallan, Andrew S.
;
Helkkula, Anu
- In:
AMS review : official publication of the Academy of …
12
(
2022
)
1/2
,
pp. 85-101
Persistent link: https://www.econbiz.de/10013401686
Saved in:
5
Transformative hospitality services : a conceptualization and development of organizational dimensions
Gallan, Andrew S.
;
Kabadayi, Sertan
;
Ali, Faizan
; …
- In:
Journal of business research : JBR
134
(
2021
),
pp. 171-183
Persistent link: https://www.econbiz.de/10012643724
Saved in:
6
Archetypes of service innovation : implications for value cocreation
Helkkula, Anu
;
Kowalkowski, Christian
;
Tronvoll, Bård
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 284-301
Persistent link: https://www.econbiz.de/10011916505
Saved in:
7
The impact of service failure on brand credibility
Bougoure, Ursula Sigrid
;
Russell-Bennett, Rebekah
; …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 62-71
Persistent link: https://www.econbiz.de/10011528525
Saved in:
8
Fresh thinking in services marketing : contemporary, cutting-edge and creative thoughts
Russell-Bennett, Rebekah
;
Baron, Steve
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 421-424
Persistent link: https://www.econbiz.de/10011418232
Saved in:
9
Exploring dualities of service innovation : implications for service research
Witell, Lars
;
Anderson, Laurel
;
Brodie, Roderick J.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 436-441
Persistent link: https://www.econbiz.de/10011418320
Saved in:
10
Service experience co-creation : conceptualization, implications, and future research directions
Jaakkola, Elina
;
Helkkula, Anu
;
Aarikka-Stenroos, Leena
- In:
Journal of service management
26
(
2015
)
2
,
pp. 182-205
Persistent link: https://www.econbiz.de/10011401238
Saved in:
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