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~person:"Carbonell, Pilar"
~subject:"Dienstleistung"
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Search: subject:"Customer relationship management"
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Dienstleistung
Beziehungsmarketing
3
Customer integration
3
Dienstleistungsqualität
3
Innovation
3
Kundenintegration
3
Relationship marketing
3
Service quality
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Customer involvement
2
Information use
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Innovationsmanagement
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Carbonell, Pilar
Bruhn, Manfred
11
Stauss, Bernd
8
Gouthier, Matthias H. J.
6
Corsten, Hans
5
Edvardsson, Bo
5
Grönroos, Christian
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Gustafsson, Anders
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Jaakkola, Elina
5
McColl-Kennedy, Janet R.
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Vargo, Stephen L.
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Bitner, Mary Jo
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Gremler, Dwayne D.
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Lusch, Robert F.
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Witell, Lars
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Benoit, Sabine
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Coenen, Christian
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Gabbott, Mark
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Helkkula, Anu
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Huang, Ming-Hui
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Reichwald, Ralf
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Russell-Bennett, Rebekah
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Rust, Roland T.
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Stuhlmann, Stephan
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Walsh, Gianfranco
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Zeithaml, Valarie A.
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Aarikka-Stenroos, Leena
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Aksoy, Lerzan
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Balderjahn, Ingo
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Ballantyne, David
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Benkenstein, Martin
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Dev, Chekitan S.
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Dous, Malte
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Dunkel, Wolfgang
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Falk, Tomas
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Faßnacht, Martin
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Fichtel, Sina
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Furrer, Olivier
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The journal of business & industrial marketing
1
The journal of product innovation management : an international publication of the Product Development & Management Association
1
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ECONIS (ZBW)
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Antecedents and consequences of using information from customers involved in new service development
Carbonell, Pilar
;
Rodriguez-Escudero, Ana-Isabel
- In:
The journal of business & industrial marketing
29
(
2014
)
2
,
pp. 112-122
Persistent link: https://www.econbiz.de/10010248165
Saved in:
2
Customer involvement in new service development : an examination of antecedents and outcomes
Carbonell, Pilar
;
Rodríguez-Escudero, Ana I.
;
Pujari, …
- In:
The journal of product innovation management : an …
26
(
2009
)
5
,
pp. 536-550
Persistent link: https://www.econbiz.de/10003883623
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