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~person:"Carlson, Jamie"
~subject:"Dienstleistungsqualität"
~subject:"Online-Handel"
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Dienstleistungsqualität
Online-Handel
Beziehungsmarketing
14
Relationship marketing
14
Consumer behaviour
9
Konsumentenverhalten
9
Customer integration
5
Customer satisfaction
5
Kundenintegration
5
Kundenzufriedenheit
5
Service quality
5
Social Web
5
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Markenführung
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Online retailing
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Carlson, Jamie
Bruhn, Manfred
24
Prentice, Catherine
20
Han, Heesup
18
Mattila, Anna S.
18
Klaus, Philipp
14
Quach, Sara
13
Gil Saura, Irene
12
Gong, Taeshik
12
McColl-Kennedy, Janet R.
12
Balaji, M. S.
11
Hollebeek, Linda D.
11
Usman, Osly
11
Gustafsson, Anders
10
Izogo, Ernest Emeka
10
Park, Jungkun
10
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9
Qu, Hailin
9
Schumann, Jan Hendrik
9
Sreejesh, S.
9
Bang, Nguyen
8
Edvardsson, Bo
8
Georgi, Dominik
8
Loureiro, Sandra Maria Correia
8
Patterson, Paul G.
8
Rather, Raouf Ahmad
8
Thaichon, Park
8
Weaven, Scott
8
Al-Hawary, Sulieman Ibraheem Shelash
7
Evanschitzky, Heiner
7
Grégoire, Yany
7
Hammerschmidt, Maik
7
Hyun, Sunghyup Sean
7
Marimon, Frederic
7
Osman, Zahir
7
Rahman, Zillur
7
Ringle, Christian M.
7
Roberts-Lombard, Mornay
7
Thaichon, Paramaporn
7
Van Vaerenbergh, Yves
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E-marketing in developed and developing countries : emerging practices
1
International journal of quality & reliability management
1
Journal of retailing
1
Journal of retailing and consumer services
1
Journal of sport management : the official journal of the North American Society of Sport Management
1
The journal of services marketing
1
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ECONIS (ZBW)
6
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1
SafeCX : a framework for safe customer experience in omnichannel retailing
Rahman, Syed Mahmudur
;
Carlson, Jamie
;
Chowdhury, Noman H.
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 499-529
Persistent link: https://www.econbiz.de/10013407558
Saved in:
2
Perceived omnichannel customer experience (OCX) : concept, measurement, and impact
Rahman, Syed Mahmudur
;
Carlson, Jamie
;
Gudergan, Siegfried
- In:
Journal of retailing
98
(
2022
)
4
,
pp. 611-632
Persistent link: https://www.econbiz.de/10013535715
Saved in:
3
Assessing customers' perceived value of the online channel of multichannel retailers : a two country examination
Carlson, Jamie
;
O'Cass, Aron
;
Ahrholdt, Dennis C.
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 90-102
Persistent link: https://www.econbiz.de/10011388091
Saved in:
4
Examining determinants of cross buying behaviour in retail banking
Tung, Brian
;
Carlson, Jamie
- In:
International journal of quality & reliability management
32
(
2015
)
8
,
pp. 863-880
Persistent link: https://www.econbiz.de/10011457463
Saved in:
5
New insights into consumer loyalty of website-services : the quadratic effect of flow
Carlson, Jamie
;
Ahrholdt, Dennis C.
;
Sridharan, Ramaswami
; …
- In:
E-marketing in developed and developing countries : …
,
(pp. 246-257)
.
2013
Persistent link: https://www.econbiz.de/10009775752
Saved in:
6
Optimizing the online channel in professional sport to create trusting and loyal consumers : the role of the professional sports team brand and service quality
Carlson, Jamie
;
O'Cass, Aron
- In:
Journal of sport management : the official journal of …
26
(
2012
)
6
,
pp. 463-478
Persistent link: https://www.econbiz.de/10009706396
Saved in:
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