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~person:"Carter, Leanne"
~person:"Hughes, Andrew"
~subject:"Dienstleistungsqualität"
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Search: person:"D'Alessandro, Steven"
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Dienstleistungsqualität
Consumer behaviour
3
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Mobile phone
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Mobiltelefon
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Beziehungsmarketing
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Customer satisfaction
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Dienstleistung
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Australien
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Carter, Leanne
Hughes, Andrew
D'Alessandro, Steven
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Gray, David
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Johnson, Lester W.
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Services marketing quarterly
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The journal of services marketing
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ECONIS (ZBW)
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Inertia in services : causes and consequences for switching
Gray, David
;
D'Alessandro, Steven
;
Johnson, Lester W.
; …
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 485-498
Persistent link: https://www.econbiz.de/10011801570
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2
The "I love o hate them" relationships with cell phone service providers : the role of customer inertia and anger
Carter, Leanne
;
Gray, David
;
D'Alessandro, Steven
; …
- In:
Services marketing quarterly
37
(
2016
)
4
,
pp. 225-240
Persistent link: https://www.econbiz.de/10011628463
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