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~person:"Cauberghe, Verolien"
~person:"Herbane, Brahim"
~person:"Holladay, Sherry J."
~person:"Quach, Sara"
~subject:"Apology"
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Toward a theory of corporate apology : mechanisms, contingencies, and strategies
Shao, Wei
;
Moffett, Jordan W.
;
Quach, Sara
; …
- In:
European journal of marketing
56
(
2022
)
12
,
pp. 3418-3452
Persistent link: https://www.econbiz.de/10013457447
Saved in:
2
Moving forward : the effectiveness of online apologies framed with hope on negative behavioural intentions in crises
Xiao, Yi
;
Cauberghe, Verolien
;
Hudders, Liselot
- In:
Journal of business research : JBR
109
(
2020
),
pp. 621-636
Persistent link: https://www.econbiz.de/10012238140
Saved in:
3
Amazon.com's Orwellian nightmare : exploring apology in an online environment
Coombs, W. Timothy
;
Holladay, Sherry J.
- In:
Journal of communication management : an international …
16
(
2012
)
3
,
pp. 280-295
Persistent link: https://www.econbiz.de/10009581817
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