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~person:"Chang, Tsang-Chuan"
~subject:"Hotel industry"
~subject:"Qualitätsmanagement"
~type:"article"
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Hotel industry
Qualitätsmanagement
Dienstleistungsqualität
5
Quality management
5
Service quality
5
Business process management
2
Customer satisfaction
2
Fuzzy sets
2
Fuzzy-Set-Theorie
2
Kundenzufriedenheit
2
Product quality
2
Produktqualität
2
Prozessmanagement
2
Six Sigma
2
Statistical quality control
2
Statistische Qualitätskontrolle
2
process quality
2
service quality
2
Beschwerdemanagement
1
Beziehungsmarketing
1
Complaint management
1
Performance measurement
1
Performance-Messung
1
Relationship marketing
1
Six Sigma quality index
1
Six Sigma quality indices
1
Statistical test
1
Statistischer Test
1
Taguchi Six Sigma quality index
1
Taguchi capability index
1
competitiveness
1
control chart
1
customer complaints
1
customer satisfaticton
1
fuzzy hypothesis testing
1
fuzzy linguistics
1
gear
1
internal cylindrical grinding process
1
monitoring
1
multi-characteristic process quality analysis chart
1
process capability
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Chang, Tsang-Chuan
Shahin, Arash
20
Han, Heesup
17
Bruhn, Manfred
13
McFadden, Kathleen L.
10
Prybutok, Victor R.
10
Antony, Jiju
9
Cudney, Elizabeth A.
9
Karatepe, Osman M.
8
Marimon, Frederic
8
Torres, Edwin N.
8
Dabestani, Reza
6
Dwivedi, Yogesh Kumar
6
Kim, Woo Gon
6
Law, Chun Hung Roberts
6
Lee, Jin-soo
6
Medeiros, Denise Dumke de
6
Qu, Hailin
6
Basu, Rana
5
Bhola, Prabha
5
Caber, Meltem
5
Chakraborty, Subhajit
5
Cheng, Ching-Chan
5
Gotzamani, Katerina
5
Gowen, Charles, III.
5
Gremyr, Ida
5
Johnson, Dana M.
5
Kaynak, Hale
5
Melo, Fagner José Coutinho de melo
5
Prentice, Catherine
5
Rahman, Zillur
5
Shirouyehzad, Hadi
5
Singh, Rajesh K.
5
Sparks, Beverley
5
Talib, Faisal
5
Tarí, Juan José
5
Vrat, Prem
5
Albayrak, Tahir
4
Ali, Faizan
4
Amin, Muslim
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International journal of production research
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
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ECONIS (ZBW)
5
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1
Construction and fuzzy hypothesis testing of Taguchi Six Sigma quality index
Chen, Kuen-Suan
;
Chang, Tsang-Chuan
- In:
International journal of production research
58
(
2020
)
10
,
pp. 3110-3125
Persistent link: https://www.econbiz.de/10012265298
Saved in:
2
Quality evaluation of internal cylindrical grinding process with multiple quality characteristics for gear products
Wu, Mei-Fang
;
Chen, Hsuan-Yu
;
Chang, Tsang-Chuan
;
Wu, …
- In:
International journal of production research
57
(
2019
)
21
,
pp. 6687-6701
Persistent link: https://www.econbiz.de/10012193753
Saved in:
3
The construction and application of Six Sigma quality indices
Chen, Kuen-Suan
;
Chen, Hsi-Tien
;
Chang, Tsang-Chuan
- In:
International journal of production research
55
(
2017
)
7/8
,
pp. 2365-2384
Persistent link: https://www.econbiz.de/10011648611
Saved in:
4
Determining critical service quality from the view of performance influence
Wang, Kung-Jeng
;
Chang, Tsang-Chuan
;
Chen, Kuen-Suan
- In:
Total quality management & business excellence : an …
26
(
2015
)
3/4
,
pp. 368-384
Persistent link: https://www.econbiz.de/10011300174
Saved in:
5
Developing control charts in monitoring service quality based on the number of customer complaints
Chen, Kuen-Suan
;
Chang, Tsang-Chuan
;
Wang, Kung-Jeng
; …
- In:
Total quality management & business excellence : an …
26
(
2015
)
5/6
,
pp. 675-689
Persistent link: https://www.econbiz.de/10011305614
Saved in:
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