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~person:"Chase, Richard B."
~person:"Larivière, Bart"
~subject:"Dienstleistungsmanagement"
~subject:"Konsumentenverhalten"
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Dienstleistungsmanagement
Konsumentenverhalten
Customer service
8
Kundenservice
8
Dienstleistungsqualität
7
Service quality
7
Beziehungsmarketing
6
Relationship marketing
6
Consumer behaviour
5
Customer satisfaction
5
Kundenzufriedenheit
5
Beschwerdemanagement
3
Complaint management
3
Dienstleistungssektor
3
Service industry
3
Customer integration
2
Dienstleistung
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Kundenintegration
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Service management
2
Service recovery
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Services
2
Arbeitskräfte
1
Bundling strategy
1
Consumer psychology
1
Cultural identity
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Cultural orientation
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Customer engagement
1
Customer experience
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Customer roles
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Customer well-being
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Employee experience
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Employee roles
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Experience economy
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Garantie
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Gastgewerbe
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Hospitality industry
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Intrusiveness
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Invoke intentions
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Chase, Richard B.
Larivière, Bart
Gustafsson, Anders
8
Miao, Li
7
Gierl, Heribert
5
Kumar, Anuj
5
Mattila, Anna S.
5
Voorhees, Clay M.
5
Barnes, Donald C.
4
Gelbrich, Katja
4
Jerath, Kinshuk
4
McColl-Kennedy, Janet R.
4
Medler-Liraz, Hana
4
Netessine, Serguei
4
Seger-Guttmann, Tali
4
Sharma, Piyush
4
Sirianni, Nancy J.
4
Baker, Melissa A.
3
Bambauer, Silke
3
Bolton, Ruth N.
3
Bonfanti, Angelo
3
Bruhn, Manfred
3
Cheung, Fung Yi Millissa
3
Collier, Joel E.
3
Ferraro, Carla
3
Gouthier, Matthias
3
Groth, Markus
3
Hellström, Daniel
3
Huang, Zhuowei
3
Li, Yi
3
Luczak, Holger
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Paswan, Audhesh
3
Prentice, Catherine
3
Roschk, Holger
3
Rui, Huaxia
3
Sands, Sean
3
Sousa, Rui
3
Stauss, Bernd
3
Subramony, Mahesh
3
Tam, Jackie L. M.
3
To, Wai Ming
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California management review
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
Journal of business research : JBR
1
Journal of service management
1
Managing service quality : MSQ ; an international journal
1
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ECONIS (ZBW)
5
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1
Optimizing customer involvement : how close should you be to your customers?
Sampson, Scott
;
Chase, Richard B.
- In:
California management review
65
(
2022
)
1
,
pp. 119-146
Persistent link: https://www.econbiz.de/10014240176
Saved in:
2
The smarter, the better?! : customer well-being, engagement, and perceptions in smart service systems
Henkens, Bieke
;
Verleye, Katrien
;
Larivière, Bart
- In:
International journal of research in marketing : IJRM ; …
38
(
2021
)
2
,
pp. 425-447
Persistent link: https://www.econbiz.de/10012591054
Saved in:
3
"Service Encounter 2.0" : an investigation into the roles of technology, employees and customers
Larivière, Bart
;
Bowen, David E.
;
Andreassen, Tor W.
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 238-246
Persistent link: https://www.econbiz.de/10011745302
Saved in:
4
Experience psychology : a proposed new subfield of service management
Chase, Richard B.
;
Dasu, Sriram
- In:
Journal of service management
25
(
2014
)
5
,
pp. 574-577
Persistent link: https://www.econbiz.de/10010426063
Saved in:
5
Service recovery's impact on customers next-in-line
Van Vaerenbergh, Yves
;
Vermeir, Iris
;
Larivière, Bart
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
6
,
pp. 495-512
Persistent link: https://www.econbiz.de/10010202243
Saved in:
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