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~person:"Chathoth, Prakash K."
~person:"Kim, Hyun Jeong"
~person:"Lambert, Abbie"
~subject:"Dienstleistungsmanagement"
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Dienstleistungsmanagement
Gastronomie
5
Restaurant industry
5
Service management
4
Beziehungsmarketing
3
Customer satisfaction
3
Dienstleistungsqualität
3
Kundenzufriedenheit
3
Relationship marketing
3
Service quality
3
South Korea
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Südkorea
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Arbeitszufriedenheit
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Betriebliche Wertschöpfung
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Competitive strategy
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Customer
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Employee engagement
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Employee retention
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Financial
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Firm performance
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Food
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Gesundheit
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Globalisierung
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Globalization
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Health
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Hong Kong
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Hongkong
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International competition
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Internationaler Wettbewerb
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Job satisfaction
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Lebensmittel
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Leistungsmotivation
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Mitarbeiterbindung
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Seoul
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Service profit chain
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Service value performance
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Unternehmenserfolg
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Chathoth, Prakash K.
Kim, Hyun Jeong
Lambert, Abbie
Hänssler, Karl Heinz
6
Alexandrov, Alexei
2
Bottler, Jörg
2
Clinton, Suzanne
2
Schaetzing, Edgar E.
2
Thompson, Gary M.
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Andrew, William
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1
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1
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1
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1
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1
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1
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1
Ekiz, Erdogan
1
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Fladung, Ulrich
1
Fuchs, Wolfgang
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Fuentes Blasco, María
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Gadelrab, Reda
1
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Hua, Nan
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Huggins, Kyle
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Israeli, Aviad
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Jones, Robert Paul
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Karniouchina, Kate
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Journal of hospitality marketing & management
2
International journal of human resources development and management : IJHRDM
1
Journal of business research : JBR
1
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ECONIS (ZBW)
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Employee engagement and the service profit chain in a quick-service restaurant organization
Lambert, Abbie
;
Jones, Robert Paul
;
Clinton, Suzanne
- In:
Journal of business research : JBR
135
(
2021
),
pp. 214-225
Persistent link: https://www.econbiz.de/10012647809
Saved in:
2
Service-profit chain : literature review and recommendations for future research within the restaurant industry
Lambert, Abbie
;
Clinton, Suzanne
;
Tyner, Lee
- In:
International journal of human resources development …
21
(
2021
)
1
,
pp. 35-53
Persistent link: https://www.econbiz.de/10012514337
Saved in:
3
International expansion strategy of foodservice firms : an exploratory study
Chiang, Jimmy
;
Chathoth, Prakash K.
- In:
Journal of hospitality marketing & management
22
(
2013
)
1/2
,
pp. 204-228
Persistent link: https://www.econbiz.de/10009736300
Saved in:
4
Service orientation, service quality, customer satisfaction, and customer loyalty : testing a structural model
Kim, Hyun Jeong
- In:
Journal of hospitality marketing & management
20
(
2011
)
5/6
,
pp. 619-637
Persistent link: https://www.econbiz.de/10009300559
Saved in:
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