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~person:"Chen, Shun-Hsing"
~subject:"customer satisfaction"
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customer satisfaction
Service quality
4
Customer satisfaction
3
Dienstleistungsqualität
3
Kundenzufriedenheit
3
Quality management
3
Qualitätsmanagement
3
service quality
2
Beziehungsmarketing
1
Hotel industry
1
Hotellerie
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House of Quality
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I-S model
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Macau
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Measurement
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Messung
1
PCM
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QFD
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Quality Function Deployment (QFD)
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Relationship marketing
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SEM
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Structural equation model
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Strukturgleichungsmodell
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TQM
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Taiwan
1
Tourism industry
1
Tourismuswirtschaft
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customer loyalty
1
economic development
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importance satisfaction mode
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performance control matrix
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quality function development
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security industry
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structural equation model
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Chen, Shun-Hsing
Trimetsoontorn, Jirasek
5
Fongsuwan, Wanno
4
Francis, Sebastian K.
4
Ha Thu Nguyen
4
Roberts-Lombard, Mornay
4
Shahin, Arash
4
Vinh Van Thai
4
Baber, Hasnan
3
Carey, Robin
3
Chen, Lisa Y.
3
Makanyeza, Charles
3
Marković, Suzana
3
Ryding, Daniella
3
Sankar, Jeganathan Gomathi
3
Singh, Shamsher
3
Syah, Tantri Yanuar Rahmat
3
Söderlund, Magnus
3
Abu Bakar bin Abdul Hamid
2
Ahmed, Rizwan Raheem
2
Akroush, Mamoun N.
2
Al Haj Eid, Mohammad
2
Al Karim, Rashed
2
AlNajem, Mohamad N.
2
Allada, Vijaya Kameswari
2
Anh Thi Tu Le
2
Anwar, Saiful
2
Arsalan Najmi
2
Aslam, Wajeeha
2
Atienza, Ringgold P.
2
Auh, Seigyoung
2
Azman Ismail
2
Balinado, Justine Roy
2
Baloch, Qadar Bakhsh
2
Baquero, Asier
2
Bebber, Suélen
2
Bhatt, Kedar
2
Blomme, Robert J.
2
Burhanuddin, Burhanuddin
2
CHENG, Boon Liat
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International journal of services technology and management
2
European journal of industrial engineering : EJIE
1
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ECONIS (ZBW)
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1
The effects of total quality management implications on customer satisfaction abnd customer loyalty : an empirical study in the Taiwanese security industry
Chen, Shun-Hsing
;
Hsu, Chu Chuan
;
Wu, I-Ping
- In:
European journal of industrial engineering : EJIE
11
(
2017
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10011691414
Saved in:
2
Measuring
service
quality
in Macau luxury hotels using the QFD method : a case study
Pai, Chen-Kuo
;
Chen, Shun-Hsing
;
Hinds, David
- In:
International journal of services technology and management
22
(
2016
)
1/2
,
pp. 106-119
Persistent link: https://www.econbiz.de/10011645319
Saved in:
3
Application of importance and satisfaction indicators for
service
quality
imporvement of customer satisfaction
Chen, Fei-Yun
;
Chen, Shun-Hsing
- In:
International journal of services technology and management
20
(
2014
)
1/2/3
,
pp. 108-122
Persistent link: https://www.econbiz.de/10010505378
Saved in:
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