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~person:"Chen, Tser-yieth"
~person:"Wiesel, Thorsten"
~subject:"Consumer behaviour"
~subject:"Dienstleistungssektor"
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Consumer behaviour
Dienstleistungssektor
Customer value
14
Kundenwert
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7
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7
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3
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3
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Brand equity
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Consumer confidence index
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Customer analysis
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Chen, Tser-yieth
Wiesel, Thorsten
Ko, Eunju
9
Kumar, V.
8
Kim, Kyung Hoon
5
Kleinaltenkamp, Michael
4
Peppers, Don
4
Reinartz, Werner J.
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Sesé, F. Javier
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Mostafa Rasoolimanesh, S.
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Rajagopal
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Revilla Camacho, Maria Angeles
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Rintamäki, Timo
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Saarijärvi, Hannu
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Journal of service research : JSR
1
Journal of the Academy of Marketing Science
1
The service industries journal
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ECONIS (ZBW)
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The effects of customer equity drivers on loyalty across services industries and firms
Ou, Yi-Chun
;
Verhoef, Peter C.
;
Wiesel, Thorsten
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
3
,
pp. 336-356
Persistent link: https://www.econbiz.de/10011684991
Saved in:
2
The role of consumer confidence in creating customer loyalty
Ou, Yi-chun
;
Vries, Lisette de
;
Wiesel, Thorsten
; …
- In:
Journal of service research : JSR
17
(
2014
)
3
,
pp. 339-354
Persistent link: https://www.econbiz.de/10010393226
Saved in:
3
The role of customer values in accepting information technologies in the public information service sector
Hsu, Fang-ming
;
Chen, Tser-yieth
;
Wang, Shuwen
- In:
The service industries journal
30
(
2010
)
7/8
,
pp. 1097-1111
Persistent link: https://www.econbiz.de/10003996103
Saved in:
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