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~person:"Chevrin, Vincent"
~person:"Hammerschmidt, Maik"
~subject:"Distribution channel"
~type_genre:"Article in journal"
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Dienstleistungsqualität
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Service quality
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Chevrin, Vincent
Hammerschmidt, Maik
Sousa, Rui
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International journal of internet and enterprise management : IJIEM
1
Journal of service research : JSR
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Channels in the mirror : an alignable model for assessing customer satisfaction in concurrent channel systems
Hammerschmidt, Maik
;
Falk, Tomas
;
Weijters, Bert
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 88-101
Persistent link: https://www.econbiz.de/10011433181
Saved in:
2
Instrumentation and measurement of multi-channel services systems
Chevrin, Vincent
;
Rouillard, José
- In:
International journal of internet and enterprise …
5
(
2007
)
4
,
pp. 333-352
Persistent link: https://www.econbiz.de/10003771499
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