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~person:"Cho, Meehee"
~subject:"Relationship marketing"
~subject:"Tourismusberufe"
~type_genre:"Article in journal"
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Relationship marketing
Tourismusberufe
Dienstleistungsberufe
2
Gastronomie
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Restaurant industry
2
Service workers
2
Tourism employees
2
Arbeitsmobilität
1
Arbeitsverhalten
1
Arbeitszufriedenheit
1
Beziehungsmarketing
1
Burnout
1
Customer incivility
1
Customer service
1
Dienstleistungsqualität
1
Emotion
1
Emotional exhaustion
1
Emotional intelligence
1
Employee retention
1
Intelligence
1
Intelligenz
1
Job satisfaction
1
Kundenservice
1
Labour mobility
1
Mitarbeiterbindung
1
Organizational behaviour
1
Organizational support
1
Perceived organizational support
1
Restaurant frontline service employees
1
Restaurant management
1
Salespeople
1
Service performance
1
Service quality
1
Stress
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Supervisory support
1
Turnover intention
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Verhalten in Organisationen
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Verkaufspersonal
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Work behaviour
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Cho, Meehee
Bonn, Mark Andrew
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Cheng Wei Hin
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International journal of contemporary hospitality management
1
International journal of hospitality management
1
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ECONIS (ZBW)
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Workplace incivility and its effect upon restaurant frontline service employee emotions and service performance
Cho, Meehee
;
Bonn, Mark Andrew
;
Han, Su-Jin
;
Lee, Kyung Hee
- In:
International journal of contemporary hospitality management
28
(
2016
)
12
,
pp. 2888-2912
Persistent link: https://www.econbiz.de/10011611032
Saved in:
2
The relationship between customer incivility, restaurant frontline service employee burnout and turnover intention
Han, Su-Jin
;
Bonn, Mark Andrew
;
Cho, Meehee
- In:
International journal of hospitality management
52
(
2016
),
pp. 97-106
Persistent link: https://www.econbiz.de/10011442825
Saved in:
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