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~person:"Clinton, Suzanne"
~person:"Ha, Jooyeon"
~subject:"Beziehungsmarketing"
~subject:"Dienstleistungsmanagement"
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Beziehungsmarketing
Dienstleistungsmanagement
Gastronomie
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Restaurant industry
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8
United States
8
Customer satisfaction
5
Dienstleistungsqualität
5
Kundenzufriedenheit
5
Service quality
5
Consumer behaviour
4
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Service management
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Employee engagement
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Employee retention
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Factor analysis
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Faktorenanalyse
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Financial
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Firm performance
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Gerechtigkeit
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Justice
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Kundenwert
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Ladengestaltung
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Leistungsmotivation
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Clinton, Suzanne
Ha, Jooyeon
Han, Heesup
8
Hyun, Sunghyup Sean
8
Hänssler, Karl Heinz
7
Jang, Soocheong
6
Kim, Wansoo
6
Mattila, Anna S.
6
Line, Nathaniel D.
5
Ok, Chihyung
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Ahn, Jiseon
4
Jin, Naehyun Paul
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Kim, Eojina
4
Qu, Hailin
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Hwang, Jinsoo
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Peng, Norman
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Ryu, Kisang
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Tang, Liang
3
Alexandrov, Alexei
2
Badu-Baiden, Frank
2
Barman, Panchanan
2
Bonn, Mark Andrew
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Bottler, Jörg
2
Bowden, Jana
2
Canter, Deborah D.
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Cho, Meehee
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Dandis, Ala' Omar
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Goh, Ben
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Gong, Taeshik
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Ham, Sunny
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Hanks, Lydia
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Harris, Lloyd C.
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Hennig-Thurau, Thorsten
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Huffman, Lynn
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Im, Jinyoung
2
Jung, Hyo Sun
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Kang, Juhee
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Khan, Mahmood A.
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International journal of hospitality management
3
International journal of human resources development and management : IJHRDM
1
Journal of business research : JBR
1
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ECONIS (ZBW)
5
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1
Employee engagement and the service profit chain in a quick-service restaurant organization
Lambert, Abbie
;
Jones, Robert Paul
;
Clinton, Suzanne
- In:
Journal of business research : JBR
135
(
2021
),
pp. 214-225
Persistent link: https://www.econbiz.de/10012647809
Saved in:
2
Service-profit chain : literature review and recommendations for future research within the restaurant industry
Lambert, Abbie
;
Clinton, Suzanne
;
Tyner, Lee
- In:
International journal of human resources development …
21
(
2021
)
1
,
pp. 35-53
Persistent link: https://www.econbiz.de/10012514337
Saved in:
3
Variety seeking in restaurant choice and its drivers
Ha, Jooyeon
;
Jang, Soocheong
- In:
International journal of hospitality management
32
(
2013
),
pp. 155-168
Persistent link: https://www.econbiz.de/10009717654
Saved in:
4
Effects of service quality and food quality : the moderating role of atmospherics in an ethnic restaurant segment
Ha, Jooyeon
;
Jang, Soocheong
- In:
International journal of hospitality management
29
(
2010
)
3
,
pp. 520-529
Persistent link: https://www.econbiz.de/10003983180
Saved in:
5
Perceived justice in service recovery and behavioral intentions : the role of relationship quality
Ha, Jooyeon
;
Jang, Soocheong
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 319-327
Persistent link: https://www.econbiz.de/10003855714
Saved in:
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