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~person:"Cranage, David A."
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Conference proceedings"
~type_genre:"Interview"
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Self-service
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Customer satisfaction
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Kundenzufriedenheit
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Consumer behaviour
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Dienstleistungsqualität
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Konsumentenverhalten
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Waiting lines
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overall blame
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Cranage, David A.
Collier, Joel E.
8
Kaushik, Arun Kumar
6
Mattila, Anna S.
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Journal of hospitality marketing & management
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International journal of contemporary hospitality management
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International journal of hospitality management
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ECONIS (ZBW)
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Causal attributions and overall blame of self-service technology (SST) failure : different from service failures by employee and policy
Lee, Boyoun
;
Cranage, David A.
- In:
Journal of hospitality marketing & management
27
(
2018
)
1
,
pp. 61-84
Persistent link: https://www.econbiz.de/10011848322
Saved in:
2
Why wait? : impact of waiting lines on self-service technology use
Kokkinou, Alinda
;
Cranage, David A.
- In:
International journal of contemporary hospitality management
27
(
2015
)
6
,
pp. 1181-1197
Persistent link: https://www.econbiz.de/10011403035
Saved in:
3
Using self-service technology to reduce customer waiting times
Kokkinou, Alinda
;
Cranage, David A.
- In:
International journal of hospitality management
33
(
2013
),
pp. 435-445
Persistent link: https://www.econbiz.de/10009746331
Saved in:
4
Consumers' responses to participation and customization in food services : a cultural perspective
Kuo, Pei-jou
;
Cranage, David A.
- In:
Journal of hospitality marketing & management
20
(
2011
)
1/2
,
pp. 24-39
Persistent link: https://www.econbiz.de/10008909945
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