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~person:"Cudney, Elizabeth A."
~person:"Gowen, Charles, III."
~subject:"Dienstleistungsqualität"
~subject:"Lean management"
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Dienstleistungsqualität
Lean management
Quality management
44
Qualitätsmanagement
44
Lean Management
15
Service quality
14
Six Sigma
14
Hospital
12
Krankenhaus
12
Lean Production
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Lean production
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Lean
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Cudney, Elizabeth A.
Gowen, Charles, III.
Antony, Jiju
70
Bruhn, Manfred
32
Shahin, Arash
17
Garza-Reyes, Jose Arturo
14
Sodhi, Harsimran Singh
13
Furterer, Sandra L.
12
McDermott, Olivia
12
McFadden, Kathleen L.
12
Prybutok, Victor R.
12
Töpfer, Armin
12
Rahman, Zillur
11
Schreier, Gerhard
11
Sony, Michael
11
Talib, Faisal
11
Rathi, Rajeev
10
Dahm, Markus H.
9
Laureani, Alessandro
9
Bhat, Shreeranga
8
Chiarini, Andrea
8
Dahlgaard-Park, Su Mi
8
Kumar, Vikas
8
Marimon, Frederic
8
Qureshi, M. N.
8
Singh, Bikram Jit
8
Dahlgaard, Jens Jörn
7
Doordarshi Singh
7
Gupta, Ajay
7
Haindl, Christoph
7
Madhani, Pankaj M.
7
Shokri, Alireza
7
Sunder M., Vijaya
7
Swarnakar, Vikas
7
Dwivedi, Yogesh Kumar
6
Gijo, E. V.
6
Medeiros, Denise Dumke de
6
Ojha, Ravindra
6
Rust, Roland T.
6
Singh, Mahipal
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Total quality management & business excellence
11
Quality management journal : QMJ
4
Health care management review : HCM review
2
International journal of quality & reliability management
2
The TQM journal : the international review of organizational improvement
2
American journal of business : applying research to practice ; AJB
1
International journal of production economics
1
International journal of six sigma and competitive advantage : IJSSCA
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Research in the decision sciences for global business : best papers from the 2013 annual conference
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Healthcare 4.0 digital technologies impact on quality of care : a systematic literature review
Marbouh, Dounia
;
Swarnakar, Vikas
;
Simsekler, Mecit Can Emre
- In:
Total quality management & business excellence
34
(
2023
)
15/16
,
pp. 2157-2182
Persistent link: https://www.econbiz.de/10014443899
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2
An evaluation of Lean and Six Sigma methodologies in the national health service
Antony, Jiju
;
Lancastle, James
;
McDermott, Olivia
; …
- In:
International journal of quality & reliability management
40
(
2023
)
1
,
pp. 25-52
Persistent link: https://www.econbiz.de/10013535621
Saved in:
3
Critical analysis of Lean Six Sigma black belt certification courses offered in Brazil
Louzada, Paula de Santi
;
Sigahi, Tiago F. A. C.
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
7
,
pp. 1980-2002
Persistent link: https://www.econbiz.de/10014380893
Saved in:
4
Reducing pharmacy medication errors using Lean Six Sigma : a Thai hospital case study
Trakulsunti, Yaifa
;
Antony, Jiju
;
Edgeman, Rick
; …
- In:
Total quality management & business excellence
33
(
2022
)
6
,
pp. 664-682
Persistent link: https://www.econbiz.de/10013166910
Saved in:
5
The impact of Lean Six Sigma practices on supply chain resilience during COVID 19 disruption : a conceptual framework
Hundal, Gaganpreet Singh
;
Thiyagarajan, Senthilkumar
; …
- In:
Total quality management & business excellence
33
(
2022
)
16
,
pp. 1913-1931
Persistent link: https://www.econbiz.de/10013482821
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6
Using Six Sigma DMAIC for Lean project management in education : a case study in a German kindergarten
Antony, Jiju
;
Scheumann, Tim
;
Sunder M., Vijaya
; …
- In:
Total quality management & business excellence
33
(
2022
)
13
,
pp. 1489-1509
Persistent link: https://www.econbiz.de/10013415858
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7
A novel and practical conceptual framework to support Lean Six Sigma deployment in manufacturing SMEs
Alexander, Paul
;
Antony, Jiju
;
Cudney, Elizabeth A.
- In:
Total quality management & business excellence
33
(
2022
)
11
,
pp. 1233-1263
Persistent link: https://www.econbiz.de/10013352666
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8
Voice of the customer as a tool for service quality analysis in public transport
Jach, Paula
;
Antony, Jiju
;
Thomson, Scott Paul
;
Cudney, …
- In:
The TQM journal : the international review of …
34
(
2022
)
3
,
pp. 448-475
Persistent link: https://www.econbiz.de/10013338046
Saved in:
9
U.S. hospital culture profiles for better performance in patient safety, patient satisfaction, Six Sigma, and lean implementation
Lee, Jung Young
;
McFadden, Kathleen L.
;
Lee, Min Kyung
; …
- In:
International journal of production economics
234
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012502820
Saved in:
10
Lean Six Sigma in the public sector : yesterday, today and tomorrow
Rodgers, Bryan
;
Antony, Jiju
;
Edgeman, Rick
;
Cudney, …
- In:
Total quality management & business excellence
32
(
2021
)
5
,
pp. 528-540
Persistent link: https://www.econbiz.de/10012440309
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