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~person:"Cudney, Elizabeth A."
~person:"Honda, Ana Carolina"
~subject:"Service quality"
~subject:"quality"
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Search: subject:"Qualitätsmanagement"
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Service quality
quality
Qualitätsmanagement
38
Quality management
37
Lean Management
13
Lean management
13
Six Sigma
13
Dienstleistungsqualität
11
Lean Production
11
Lean production
11
Gesundheitsversorgung
8
Health care
8
Lean
7
Lean Six Sigma
7
Hospital
6
Krankenhaus
6
Bibliometrics
5
Bibliometrie
5
Gesundheitswesen
4
Health care system
4
continuous improvement
4
healthcare
4
Customer satisfaction
3
Higher education institution
3
Hochschule
3
Hospital management
3
Kano model
3
Krankenhausmanagement
3
Kundenzufriedenheit
3
Lieferkette
3
Supply chain
3
Beziehungsmarketing
2
Critical failure factors
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Employee suggestion system
2
Firm performance
2
India
2
Indien
2
Industrie
2
Lean six sigma
2
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12
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Cudney, Elizabeth A.
Honda, Ana Carolina
Bruhn, Manfred
34
Shahin, Arash
16
Prybutok, Victor R.
12
Rahman, Zillur
11
Schreier, Gerhard
11
Talib, Faisal
11
Antony, Jiju
10
McFadden, Kathleen L.
10
Dahlgaard-Park, Su Mi
8
Marimon, Frederic
8
Qureshi, M. N.
8
Dahlgaard, Jens Jörn
7
Basu, Rana
6
Bhola, Prabha
6
Dwivedi, Yogesh Kumar
6
Medeiros, Denise Dumke de
6
Rust, Roland T.
6
Benkenstein, Martin
5
Chakraborty, Subhajit
5
Chang, Tsang-Chuan
5
Gandhi, Surjit Kumar
5
Gotzamani, Katerina
5
Gowen, Charles, III.
5
Gremyr, Ida
5
Gupta, Ajay
5
Johnson, Dana M.
5
Kaynak, Hale
5
Melo, Fagner José Coutinho de melo
5
Sachdeva, Anish
5
Singh, Rajesh K.
5
Stauss, Bernd
5
Tarí, Juan José
5
Vrat, Prem
5
Ward, Peter T.
5
Witell, Lars
5
Abbott, Lawrence J.
4
Amorim, Marlene
4
Aobdia, Daniel
4
Awasthi, Anjali
4
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Total quality management & business excellence
5
Quality management journal : QMJ
4
International journal of six sigma and competitive advantage : IJSSCA
2
The TQM journal : the international review of organizational improvement
1
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ECONIS (ZBW)
12
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1
Healthcare 4.0 digital technologies impact on quality of care : a systematic literature review
Marbouh, Dounia
;
Swarnakar, Vikas
;
Simsekler, Mecit Can Emre
- In:
Total quality management & business excellence
34
(
2023
)
15/16
,
pp. 2157-2182
Persistent link: https://www.econbiz.de/10014443899
Saved in:
2
Reducing pharmacy medication errors using Lean Six Sigma : a Thai hospital case study
Trakulsunti, Yaifa
;
Antony, Jiju
;
Edgeman, Rick
; …
- In:
Total quality management & business excellence
33
(
2022
)
6
,
pp. 664-682
Persistent link: https://www.econbiz.de/10013166910
Saved in:
3
Voice of the customer as a tool for service quality analysis in public transport
Jach, Paula
;
Antony, Jiju
;
Thomson, Scott Paul
;
Cudney, …
- In:
The TQM journal : the international review of …
34
(
2022
)
3
,
pp. 448-475
Persistent link: https://www.econbiz.de/10013338046
Saved in:
4
Lean business models in healthcare : a systematic review
Ramori, Kristen A.
;
Cudney, Elizabeth A.
;
Elrod, …
- In:
Total quality management & business excellence
32
(
2021
)
6
,
pp. 558-573
Persistent link: https://www.econbiz.de/10012440311
Saved in:
5
An integrated methodology for evaluating patient service quality
Materla, Tejaswi
;
Cudney, Elizabeth A.
- In:
Total quality management & business excellence
31
(
2020
)
15
,
pp. 1738-1759
Persistent link: https://www.econbiz.de/10012385057
Saved in:
6
The application of Kano model in the healthcare industry : a systematic literature review
Materla, Tejaswi
;
Cudney, Elizabeth A.
;
Antony, Jiju
- In:
Total quality management & business excellence
30
(
2019
)
6
,
pp. 660-681
Persistent link: https://www.econbiz.de/10012199777
Saved in:
7
How Lean Six Sigma principles improve hospital performance
Honda, Ana Carolina
;
Bernardo, Vitor Zanetti
;
Gerolamo, …
- In:
Quality management journal : QMJ
25
(
2018
)
2
,
pp. 70-82
Persistent link: https://www.econbiz.de/10011976324
Saved in:
8
How Lean Six Sigma Principles improve hospital performance
Honda, Ana Carolina
;
Bernardo, Vitor Zanetti
;
Gerolamo, …
- In:
Quality management journal : QMJ
25
(
2018
)
2
,
pp. 70-82
Persistent link: https://www.econbiz.de/10012309062
Saved in:
9
A systematic literature review of Six Sigma practices in education
Cudney, Elizabeth A.
;
Elrod, Cassandra C.
;
Stanley, Sarah M.
- In:
International journal of six sigma and competitive …
8
(
2013/14
)
3/4
,
pp. 163-175
Persistent link: https://www.econbiz.de/10011346396
Saved in:
10
Project based learning for quality and Six Sigma education
Kanigolla, Dinesh
;
Cudney, Elizabeth A.
;
Corns, Steven M.
; …
- In:
International journal of six sigma and competitive …
8
(
2013/14
)
1
,
pp. 51-68
Persistent link: https://www.econbiz.de/10010389539
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