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~person:"Cudney, Elizabeth A."
~person:"Mathiyazhagan, Maathai K."
~subject:"Customer satisfaction"
~subject:"Industrie"
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Customer satisfaction
Industrie
Quality management
42
Qualitätsmanagement
42
Lean Management
14
Lean management
14
Lean Production
13
Lean production
13
Six Sigma
12
Dienstleistungsqualität
10
Service quality
10
India
8
Indien
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Lean
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Lean Six Sigma
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Logistikdienstleister
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literature review
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quality
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Cudney, Elizabeth A.
Mathiyazhagan, Maathai K.
Antony, Jiju
21
Ahuja, Inderpreet Singh
19
Devadasan, S. R.
12
Chiarini, Andrea
10
Shahin, Arash
10
Singh, Kanwarpreet
10
Garza-Reyes, Jose Arturo
9
Harwinder Singh
8
Kumar, Vikas
8
Ahuja, I. P. S.
7
Fredendall, Lawrence D.
7
Jagdeep Singh
7
Gupta, Ajay
6
He, Zhen
6
Matsui, Yoshiki
6
Ojha, Ravindra
6
Sachdeva, Anish
6
Al-Karaghouli, Wafi
5
Anh Chi Phan
5
Desai, Darshak A.
5
Dwivedi, Yogesh Kumar
5
Gandhi, Surjit Kumar
5
Garg, Dixit
5
Gupta, Pardeep
5
Haffar, Mohamed
5
Li, Jingshan
5
Marimon, Frederic
5
Medeiros, Denise Dumke de
5
Merino Diaz-de-Cerio, Javier
5
Shankar, Ravi
5
Beckford, John L.
4
Dahlgaard, Jens Jörn
4
Elwardi, Badr
4
Jain, Sanjiv Kumar
4
Kumar, Vimal
4
Lin, Binshan
4
Masudin, Ilyas
4
McLean, Richard
4
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Total quality management & business excellence
4
International journal of services and operations management
2
IEEE transactions on engineering management : EM
1
International journal of business excellence : IJBEX
1
International journal of productivity and quality management : IJPQM
1
The TQM journal : the international review of organizational improvement
1
The international journal of logistics management
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ECONIS (ZBW)
11
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1
Exploring relationships between service quality dimensions and customers satisfaction : empirical study in context to Indian logistics service providers
Gupta, Anchal
;
Singh, Rajesh K.
;
Mathiyazhagan, Maathai K.
- In:
The international journal of logistics management
34
(
2023
)
6
,
pp. 1858-1889
Persistent link: https://www.econbiz.de/10014484452
Saved in:
2
TQM practices and their impact on organisational performance : the case of India's deming-award industries
Mittal, Ankesh
;
Gupta, Pardeep
;
Kumar, Vimal
;
Antony, Jiju
- In:
Total quality management & business excellence
34
(
2023
)
11/12
,
pp. 1410-1437
Persistent link: https://www.econbiz.de/10014320301
Saved in:
3
Developing a hybrid approach for lean six sigma project management : a case application in the reamer manufacturing industry
Krishnan, Srijit
;
Mathiyazhagan, Maathai K.
; …
- In:
IEEE transactions on engineering management : EM
69
(
2022
)
6,1
,
pp. 2897-2914
Persistent link: https://www.econbiz.de/10013541844
Saved in:
4
A novel and practical conceptual framework to support Lean Six Sigma deployment in manufacturing SMEs
Alexander, Paul
;
Antony, Jiju
;
Cudney, Elizabeth A.
- In:
Total quality management & business excellence
33
(
2022
)
11
,
pp. 1233-1263
Persistent link: https://www.econbiz.de/10013352666
Saved in:
5
Voice of the customer as a tool for service quality analysis in public transport
Jach, Paula
;
Antony, Jiju
;
Thomson, Scott Paul
;
Cudney, …
- In:
The TQM journal : the international review of …
34
(
2022
)
3
,
pp. 448-475
Persistent link: https://www.econbiz.de/10013338046
Saved in:
6
Modelling the common critical success factors for the adoption of Lean Six Sigma in Indian industries
Narottam
;
Mathiyazhagan, Maathai K.
;
Kumar, Krishan
- In:
International journal of business excellence : IJBEX
20
(
2020
)
3
,
pp. 375-397
Persistent link: https://www.econbiz.de/10012199139
Saved in:
7
An integrated methodology for evaluating patient service quality
Materla, Tejaswi
;
Cudney, Elizabeth A.
- In:
Total quality management & business excellence
31
(
2020
)
15
,
pp. 1738-1759
Persistent link: https://www.econbiz.de/10012385057
Saved in:
8
The application of Kano model in the healthcare industry : a systematic literature review
Materla, Tejaswi
;
Cudney, Elizabeth A.
;
Antony, Jiju
- In:
Total quality management & business excellence
30
(
2019
)
6
,
pp. 660-681
Persistent link: https://www.econbiz.de/10012199777
Saved in:
9
Manufacturing excellence in the Indian automobile industry through sustainable lean manufacturing : a case study
Kumar, Naveen
;
Mathiyazhagan, Maathai K.
- In:
International journal of services and operations management
34
(
2019
)
2
,
pp. 180-196
Persistent link: https://www.econbiz.de/10012154626
Saved in:
10
Literature review : continuous improvement through Lean Six Sigma
Narottam, Yadav
;
Mathiyazhagan, Maathai K.
;
Kumar, Krishan
- In:
International journal of productivity and quality …
28
(
2019
)
1
,
pp. 3-27
Persistent link: https://www.econbiz.de/10012140229
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