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~person:"Cudney, Elizabeth A."
~subject:"Customer satisfaction"
~subject:"Indien"
~subject:"Industrie"
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Cudney, Elizabeth A.
Antony, Jiju
26
Talib, Faisal
24
Ahuja, Inderpreet Singh
22
Devadasan, S. R.
20
Rahman, Zillur
17
Singh, Kanwarpreet
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Garza-Reyes, Jose Arturo
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Shahin, Arash
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Harwinder Singh
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Basu, Rana
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Bhola, Prabha
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Jagdeep Singh
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Ahuja, I. P. S.
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Fredendall, Lawrence D.
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Garg, Dixit
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Gijo, E. V.
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Mathiyazhagan, Maathai K.
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Murugesh, R.
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Shankar, Ravi
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Total quality management & business excellence
4
The TQM journal : the international review of organizational improvement
2
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ECONIS (ZBW)
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1
TQM practices and their impact on organisational performance : the case of India's deming-award industries
Mittal, Ankesh
;
Gupta, Pardeep
;
Kumar, Vimal
;
Antony, Jiju
- In:
Total quality management & business excellence
34
(
2023
)
11/12
,
pp. 1410-1437
Persistent link: https://www.econbiz.de/10014320301
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2
A study on critical failure factors of Design for Six Sigma in Indian companies : results from a pilot survey
Bhat, Shreeranga
;
Antony, Jiju
;
E.V., Gijo
;
Koul, Rajesh
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
4
,
pp. 1072-1093
Persistent link: https://www.econbiz.de/10014321550
Saved in:
3
A novel and practical conceptual framework to support Lean Six Sigma deployment in manufacturing SMEs
Alexander, Paul
;
Antony, Jiju
;
Cudney, Elizabeth A.
- In:
Total quality management & business excellence
33
(
2022
)
11
,
pp. 1233-1263
Persistent link: https://www.econbiz.de/10013352666
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4
Voice of the customer as a tool for service quality analysis in public transport
Jach, Paula
;
Antony, Jiju
;
Thomson, Scott Paul
;
Cudney, …
- In:
The TQM journal : the international review of …
34
(
2022
)
3
,
pp. 448-475
Persistent link: https://www.econbiz.de/10013338046
Saved in:
5
An integrated methodology for evaluating patient service quality
Materla, Tejaswi
;
Cudney, Elizabeth A.
- In:
Total quality management & business excellence
31
(
2020
)
15
,
pp. 1738-1759
Persistent link: https://www.econbiz.de/10012385057
Saved in:
6
The application of Kano model in the healthcare industry : a systematic literature review
Materla, Tejaswi
;
Cudney, Elizabeth A.
;
Antony, Jiju
- In:
Total quality management & business excellence
30
(
2019
)
6
,
pp. 660-681
Persistent link: https://www.econbiz.de/10012199777
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